Director of Sales

Ibex is looking to source a candidate for Director Sales & Business Development position is a leadership role responsible for driving business growth for
BPO Contact Center Services
by identifying and pursuing new opportunities, cultivating relationships, and developing strategies to expand the company's market reach and profitability. The position requires expertise in contact center sales and is also responsible for managing all sales operations within an organization, including developing and implementing sales strategies, setting sales targets, and leading sales teams to achieve revenue goals. It plays a key role in building and maintaining client relationships and analyzing market trends to create informed sales strategies.

Key Responsibilities:

• Drive Contact Center Sales

implement best practices for optimizing the sales process with the right tools; personalized customer interactions; and setting attainable expectations to increase revenue and retention.

• Identifying and Developing New Business Opportunities:

Research new markets, analyzing trends, and evaluating potential partnerships to expand the company's reach and revenue streams.

• Strategic Planning and Execution:

Developing and implementing comprehensive business development strategies aligned with the company's overall objectives, including sales strategies, marketing campaigns, and partnership proposals.

• Developing and Implementing Sales Strategies

Creating and executing plans to achieve sales targets and drive revenue growth.

• Cultivating and Maintaining Relationships:

Building and nurturing relationships with clients, partners, vendors, and other stakeholders is crucial for securing new business and maintaining existing ones.

• Managing Sales Teams:

Leading, motivating, and mentoring sales teams to maximize performance and productivity.

• Setting Sales Targets:

Establishing realistic and challenging sales goals for the team and individuals.

• Building Client Relationships:

Developing and maintaining strong relationships with key clients and customers

Analyzing Sales Data:

Tracking and analyzing sales data to identify trends, opportunities, and areas for improvement.

Negotiation and Agreement Closure:

Negotiating and closing deals with clients and partners, ensuring agreements are mutually beneficial and aligned with company goals.

Collaboration:

Working with other departments, such as marketing and product development, to align sales strategies with overall business objectives.

Skills and Qualifications

• Qualified with
  Bachelors/Masters
  in relevant domain/field
• 8-10 years
  of relevant experience as per job role
• Fluency in
  Mandarin
  and
  English
• Strong Leadership and Management Skills:
  Experience in leading and motivating sales teams.
• Strategic Thinking and Planning:
  Ability to develop and execute sales strategies.
• Excellent Communication and Interpersonal Skills:
  Ability to build relationships and communicate effectively with clients and team members.
• Relationship Management:
  Managing and nurturing relationships with key clients and partners to ensure satisfaction and identify opportunities for expansion.
• Analytical and Problem-Solving Skills:
  Ability to analyze sales data, identify trends, and develop solutions.
• Sales Expertise:
  In-depth knowledge of sales processes, techniques, and best practices.
• Negotiation and Persuasion Skills:
  Ability to negotiate deals and persuade clients.
• Industry Knowledge:
  Understanding of the specific industry and market in which the company operates.
  Team Leadership and Collaboration:
  Leading and mentoring a team of business development professionals, fostering a collaborative environment, and ensuring alignment with other departments like sales and marketing.
• Negotiation and Closing Skills:
  Strong negotiation and closing skills are needed to secure deals and partnerships.