Assistant Executive Housekeeper at Crowne Plaza Phnom Penh

Lead with Purpose at Crowne Plaza Phnom Penh

Crowne Plaza Phnom Penh
– a flagship 276-room hotel featuring vibrant F&B outlets, seven dynamic meeting rooms, expansive banquet facilities, and a fully equipped gym. This is your opportunity to shape the hotel's direction, elevate its market presence, and empower a passionate team to deliver exceptional guest experiences. Every day will bring new opportunities to innovate, connect, and make a meaningful impact both inside the hotel and within the heart of Phnom Penh's growing business and cultural landscape. If you are able to speak Mandarin is advantageous.

Do you see yourself as Assistant Executive Housekeeper at Crowne Plaza Phnom Penh ?

At IHG, along with being drawn by our reputation and facilities, our guests come for a deeper connection to each other, our colleagues and themselves. And we are ready to make it happen.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you think you have it in you then we would love to hear from you.

What we need from you:-

· Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.

· Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

· Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

· Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

· Promote teamwork and quality service through daily communication and coordination with other department heads.

· Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

· Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.

· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining "green" initiatives (example: container recycling and cleaning agents).

For you to be the ideal candidate, you should have the following:

Graduate Degree/ Diploma in hospitality and hotel management / secondary education / equivalent plus Four year of housekeeping experience including some supervisory training/experience. Must be able to speak local language(s).

You should be a confident communicator with the ability to lead and develop your teams and influence across all areas of the business.

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.