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Online Customer Service Cum Admin

2 weeks ago

George Town, Penang, Malaysia VKN JEWELLERS & MD SDN BHD Full time 30,000 - 60,000 per year

Key Responsibilities:

Customer Service

  • Respond to customer inquiries, product requests, and order updates via WATI apps (WhatsApp Business).
  • Communicate clearly in English and Tamil to assist customers with their needs.
  • Provide product information, promotions, and after-sales service support.
  • Attend to and respond professionally to Google Reviews and online customer feedback to maintain a positive brand image.
  • Maintain professionalism and ensure customer satisfaction at all times.

Billing & Finance Support

  • Prepare, verify, and issue invoices to customers accurately.
  • Handle customer queries related to billing, payments, and instalments.
  • Coordinate with the finance team for reconciliation of payments and record-keeping.
  • Assist in maintaining billing documentation and customer transaction histories.

Operational Support

  • Update customer records, orders, and enquiries in the system.
  • Collaborate with showroom staff to update stock availability and promotions.
  • Escalate technical or unresolved issues to the relevant department promptly.

Requirements

Education & Experience:

  • Diploma/Degree in Business Administration, Finance, Accounting, or related field.
  • Minimum 1–2 years of experience in customer service, retail operations, or billing/accounts (preferably in jewellery or retail industry).

Language Skills:

  • Proficient in English (spoken & written).
  • Fluent in Tamil (spoken).

Technical Skills:

  • Familiar with WATI apps/WhatsApp Business or other CRM tools (training will be provided).
  • Proficient in MS Office (Excel, Word) and basic billing/accounting systems.

Soft Skills & Attributes:

  • Strong communication and interpersonal skills with a customer-focused approach.
  • Detail-oriented, accurate, and able to handle billing/finance-related tasks responsibly.
  • Ability to multitask and manage time effectively in a fast-paced retail environment.
  • Honest, reliable, and professional in conduct.

Employment Details

  • Job Type: Full-time
  • Location: VKN Jewellers, Market Street, Little India Penang
  • Working Day : 5 days a week
  • Salary & Benefits: Competitive salary with additional staff benefits (to be discussed during interview).