Engineer - Real-time Payments Platform / IT Operations

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia PayNet (Payments Network Malaysia) Full time 80,000 - 120,000 per year

Summary Of Responsibilities
The Engineer I is responsible for the stability and efficient operations of 24X7 mission-critical payment solutions. The candidate plays a vital role in supporting incremental improvements, stability, and resiliency that achieve against quality benchmarks, service levels, and regulatory standards. Core responsibilities include monitoring, maintaining, improving, and restoring a complex technical landscape. The Engineer will apply a proactive approach, technical know-how, and critical thinking to identify and resolve issues in a timely manner.

Key Areas Of Responsibilities

  • Keep an eagle-eye's watch of the health and continuous availability of the Real-time Payments Platform (RPP) landscape. Ensure anomalies and deviations are promptly investigated and remediated
  • Respond to crisis situations promptly, perform first-level triage, and restore services within stipulated SLA
  • Actively identify gaps and drive continuous improvement in technology and operating processes. Activtely participate in the feedback loop between cross-functional teams (Application Development, Quality Control, and Business)
  • Develop automation that accelerates and improves accuracy of tasks
  • Provide after-hours, rotating on-call to support urgent issues. Provide after-hours support for production changes and maintenance
  • Interact closely with external and internal stakeholders to ensure satisfactory resolution of issues
  • Adhere to ITSM best practices such as in change management, incident management, and problem management. Maintain detailed documentation of incidents and actively participate in root-cause analysis
  • Think out-of-the box and bring ideas to the table
  • Value proactive measures over reactive and corrective actions. Able to self-regulate and perform well under minimal supervision
  • Keep abreast of technology and business trends to help foster innovation and efficiency within the organization.

Qualifications

  • Diploma or higher in Information Technology or Computer Science, or equivalent professional certification or working experience
  • Has 5+ years of experience in supporting or administering enterprise-grade, mission-critical platforms
  • Experience with systems administration and monitoring in Linux or UNIX platforms
  • Experience with scripting in Linux/UNIX shells, Powershell, or other languages
  • Experience with troubleshooting and writing SQL against RDBMS platforms
  • Experience in implementing telemetry and observability using tooling such as ELK and Grafana
  • Experience in Change Management, Incident Management, and other ITSM processes
  • Software development in object-oriented frameworks is an advantage
  • Relevant work experience in the banking or financial tech sector is an advantage
  • Excellent communication and interpersonal skills
  • Critical thinker and able to lend out-of-the-box thinking to formulate solutions
  • Adaptable, flexible, and motivated to grow. Keen attention to detail with a passion for producing high-quality results

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