Customer Service Coordinator

2 days ago


Puchong New Village, Malaysia ALMA TECHNOLOGY SDN BHD Full time 30,000 - 60,000 per year

Company Description

ALMA Technology Sdn. Bhd. is a leading wholesale distributor of CCTV and ICT networking products, catering primarily to project businesses, system integrators, and ELV installers in Malaysia. We offer a broad range of products from renowned brands such as UNIVIEW, DAHUA, IMOU, RUIJIE, REYEE, IP-COM, and Tenda. Our commitment to small and medium-sized enterprises (SMEs) is highlighted by our tailored solutions, comprehensive training programs, and site surveys. Known for our dedication to high-quality products and exceptional service, we strive to revolutionize the SME market through transformative solutions.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Puchong. The Customer Service Representative will be responsible for managing and resolving customer inquiries and complaints, providing excellent customer support, and ensuring customer satisfaction. Daily tasks include responding to customer calls and emails, processing orders, and maintaining customer records. The representative will also collaborate with other departments to enhance customer experience and provide feedback for continuous improvement.

Qualifications

  • Customer Service, Customer Support, and Customer Satisfaction skills
  • Experience in delivering excellent Customer Experience
  • Experience leading team
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience with CRM and ERP software is a plus
  • Bachelor's degree in Business, Communications, or a related field

  • customer service

    2 days ago


    Puchong New Village, Malaysia AESTHETIC SKIN Full time 30,000 - 36,000 per year

    Aesthetic Skin Group's mission goes beyond business; it is a mission with a purpose. The company's philanthropic endeavors, exemplified by its involvement in the "Peace of Mind" program, underscore its dedication to making a positive impact in the world and raising awareness about mental health.The remarkable success of Aesthetic Skin Group can be attributed...


  • Puchong New Village, Malaysia Anchor Consulting Sdn. Bhd. Full time 40,000 - 60,000 per year

    Are you someone who thrives in a dynamic environment, loves solving problems, and enjoys delivering top-notch service? We're looking for a passionate Operations & Customer Service Executive to be part of our growing team where innovation meets impact. What You'll DoBe the frontline hero — support customers and agents via face-to-face, calls, chat &...


  • Puchong, Malaysia KUKA Robot Automation (M) Sdn. Bhd. Full time

    **Key Duties & Responsibilities** The Customer Service Coordinator is a key role within the Customer Service department, responsible for facilitating communication between customers, engineers, and technicians to ensure optimal service delivery. This position handles customer inquiries, escalations, and logístical support. **Inquiry Handling**: **Customer...

  • Customer Service

    6 hours ago


    Puchong New Village, Malaysia Evoscale Sdn Bhd Full time $21,600 - $42,000 per year

    Customer Service and Incident Management:Respond to customer inquiries via phone, email, or chat.Handle complaints and escalate issues as necessary.Log all warranty claims and technical issues in the ticketing system.Monitor open tickets to ensure timely resolution and follow-up with customers.Keep customers informed of issue status, expected resolution...

  • Sales Coordinator

    2 days ago


    Puchong New Village, Malaysia Worldgate Express Services Sdn Bhd Full time 30,000 - 57,520 per year

    Location: Bandar Puteri PuchongIndustry: Freight ForwardingSalary Range: RM2,500 – RM4,800 (depending on experience)Job SummaryWe are looking for a Sales Coordinator to support our sales team with quotations, customer follow-ups, and coordination of daily tasks. Candidates with experience in freight forwarding or logistics will be an added advantage.Key...

  • Customer Service

    2 days ago


    Puchong New Village, Malaysia Best Kerja Sdn Bhd Full time 24,000 - 48,000 per year

    Job Description:Make outbound calls to prospective and existing customers to promote company products and services.Answer incoming calls, handle inquiries, and provide accurate information about our offerings.Identify customer needs and recommend suitable solutions.Maintain a strong pipeline of potential clients and follow up to close sales.Achieve...


  • Puchong New Village, Malaysia Empayar Ijmal Sdn Bhd (ijmal) Full time 7,200 per year

    Job Description / Responsibilities:Assist the Customer Service team in handling customer inquiries via phone, email, and chat.Provide timely and accurate information about products and services.Support the team in maintaining customer records and databases.Help resolve customer complaints with a professional and courteous approach.Participate in team...


  • Puchong New Village, Malaysia ALMA TECHNOLOGY SDN BHD Full time 25,000 - 35,000 per year

    Company DescriptionALMA Technology Sdn. Bhd. is a leading wholesale distributor of CCTV and ICT networking products, catering primarily to project businesses, system integrators, and ELV installers in Malaysia. We offer a broad range of products from renowned brands such as UNIVIEW, DAHUA, IMOU, RUIJIE, REYEE, IP-COM, and Tenda. Our commitment to small and...


  • Puchong New Village, Malaysia AP GLENN Full time 33,600 - 42,000 per year

    Customer Service Executive | Up to RM3,500 | Batu Caves OR PuchongPosition: Customer Service ExecutiveSalary Package: RM2,800 - RM3,500Working Location: Batu Caves, Selangor / Puchong, SelangorCompany Background: Supply of automotive and industrial spare partsWorking Days & Hours: Mon-Fri 9am – 6pm, Sat 9am – 2pm (Batu Caves) / Mon-Fri 8.30am – 5.30pm,...


  • Puchong New Village, Malaysia Lincoln Energy Sdn Bhd Full time 30,000 - 60,000 per year

    CUSTOMER SERVICE OFFICERResponsibilities:Handle inquiries from the customers and provide details about the product's knowledge in order to generate salesRespond to customer inquiries via email and WhatsApp in a timely and professional manner.Provide accurate information regarding products, services, and policies.Resolve customer complaints and issues...