front office assistant

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MAGMA HOSPITALITY MANAGEMENT SDN BHD Full time 12,000 - 30,000 per year

Key Responsibilities:

  • Ensure that all guests receive a fast, efficient and friendly check in and check out.
  • Ensure that all guests' requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained.
  • Must be thoroughly conversant with the computer system.
  • Adhere to company's credit policies and to ensure that all revenue expected will be received.
  • To ensure that check in procedures are done in detail and correctly such as, getting the mode pf payment, collecting of business card and obtaining departure time etc.
  • Aware of the various types of profiles and to update them correctly.
  • To be aware of the many types of billing and to ensure that all necessary documents are attached to registration card.
  • To be familiar to the measure and the steps to be taken when the system fails and al back up procedures.
  • To be familiar with the steps of checking out along with cash transactions, foreign currency exchange and credit notes.
  • To be familiar as to how to take reservations, be it a walk in guest or a future date.
  • Report any discrepancies such as skippers and dispute on bills so that action can be taken and no loss is suffered.
  • Safeguard the cash float assigned and to be fully accountable for it.
  • Understand all the types of guest recognition programs and marketing programs.
  • Ensure a high level of product knowledge of the hotel and the local area, and know the daily happenings in the hotel.

Qualifications:

  • Minimum SPM / Diploma in Hospitality, Tourism, or related field.
  • Fresh graduates or 1–2 years of front desk or guest service experience preferred.
  • Proficient in English and Bahasa Malaysia; additional languages are a plus.
  • Energetic, outgoing personality with a genuine passion for people and service.
  • Willingness to work shifts, weekends, and public holidays.

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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