Associate, Customer

10 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Assurance (Malaysia) Berhad Full time 30,000 - 60,000 per year

About the Job

To attend walk-in customers/agents service needs promptly and professionally and process service request transactions as required.

  • To provide high quality service to customers and agents according to the service benchmarks and company's guidelines.
  • Attend to walk-in customers/agents' enquiries or service request on policy matters in a clear, accurate and timely manner.
  • Handle any issues or complaint from customers professionally and provide appropriate solutions to address the situation.
  • Ensure conservation of policy and retention of customers is observed when necessary.
  • Answer procedural questions and quotes policy values and disbursement amount.
  • Perform other administrative tasks such as reconciliation of the cheque balancing report, stamping duty report etc.
  • Ensure the Service Centre is always well-maintained and orderly.
  • To attend tasks and enquiries escalations.
  • Any ad-hoc duties as and when given by management.

We are looking for people with

  • Preferably bachelor's degree in insurance or any other related fields.
  • 1-2 years in financial or service-related industry, Customer Service or Life Underwriting experience will be an added advantage.
  • Good Communication skills (verbal & written), Interpersonal and Customer Service skills.
  • A team player who's attentive to details and with good communication skills.

How you succeed

  • Champion and embody our Core Values in everyday tasks and interactions.
  • Demonstrate high level of integrity and accountability.
  • Take initiative to drive improvements and embrace change.
  • Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
  • Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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