Change Analyst

8 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia KAF Group Full time

Job Title: IT Change Analyst, KAF Digital Bank

Job Summary:

The IT Change Analyst coordinates all change activities and initiatives within an organization's information systems and IT infrastructure. They are the owner of the Change Management process

and responsible for its overall quality, ensuring that requested changes align with business objectives. The IT Change Analyst also ensures adherence to the organization's change management policy and procedures regarding IT change requests. Oversee end-to-end stakeholder involvement in the process and judiciously apply change controls to prevent unauthorized and disruptive changes from being imigrated to production

Responsibilities:


• Accepts and reviews all IT Service Request and Change Request .


• Ensures adequate information and mandatory documents are supplied for assessment and

approval.


• Contributes as Change Management subject matter expert (SME) in support of end user requests for support and in outward communications to end users


• This position requires that the candidate be available for a rotation of coverage as needed in supporting emergency situations


• This position will also be responsible for creating and maintaining configurations items and knowledge base.


• In addition, this position will be responsible for providing and managing the metric reporting for management reporting.


• Coordinate and facilitate the change advisory board (CAB) meetings to review and approve proposed changes


• Ensure that changes are executed with minimal disruption to IT services and business operations


• Support sales and solutions team in responding to RFP's


• Agreeing the book of work with Project Sponsors, Project Managers, other stakeholders


• Being involved in all areas of project life cycle analysis, design, User Acceptance Testing (UAT), providing training and implementation


• Delivering documentation to an exceptionally high standard project plans, status reports, business requirements, current state analysis, UAT plans, UAT scripts management presentations

Qualifications and Skills:


• Bachelor Degree in field of Computer Science or Management Information System.


• Experience in a corporate or multinational environment is an added advantage.


• Possesses experience in IT Service Management.


• Strong written and verbal communications skills.


• Documentum technical competency, possessing a broad knowledge of the product and its

technical architecture


• Fluency in English, both written and spoken


• Certified in ITIL or any Change Management practices.


• Strong analytical and problem-solving skills, with the ability to work well in a team.

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