Accounts Receivable

Your Challenges

• Aligning Account Receivables and Credit Management processes with group / market region standards, allowing minimal local exceptions.

• Ensure adequate credit control procedures and SOPs are in place.

• Managed customer account handling such as account receivable, payment collections, refund, statement of accounts, regular account reconciliation etc.

• Monitor customer account details for non-payments, delayed payments, and other irregularities.

• Continuously driving process improvements.

• To support external/internal auditors on audit matters and provide necessary details.

• Ad hoc tasks given by manager.

Key Responsibilities and Duties:

1) Master Data - Customer master data maintenance

• Update the new and revised customer account in the SAP.

• Update new and revised credit limit of customers.

• Periodic check for inactive customer accounts and block for posting/flag for deletion.

• Proper filling of documentation for all master data (new account, credit limit) for audit retention.

2) Credit Management

(a) Customer onboarding

• Perform a background search with the relevant authorities of a potential new customer to verify the company's legal existence.

• Perform periodic reviews of the financial situation of existing customers and take necessary action to safeguard the company's assets.

• undefined

(b) Credit limit administration

• Constantly monitor the performance (sales and collection) of the customer accounts to ensure the trade is within the credit limit assigned.

  Assign the credit limit to potential new customers with recommendations according to the agreed credit control policy.

   

(c) Risk category administration

• Assign the credit limit to potential new customers with recommendations according to the agreed credit control policy.

• Review with the Manager the customer for past payment trends/sales or any returned/stopped payment.

• Propose to the Country Head to change the trade terms (credit limit & credit terms) if the current limit is not sufficient.

• Monitor the bad debt/doubtful debts provision. Highlight to Manager when the provisions reach an alarming level.

• Always minimize bad debts level. Highlight to Manager when an account potentially turns bad with suggested next best cause of action.

• Send out reminder letters to customers who are not paying on time.

• Review and assess "high risk" Customer accounts to ensure that adequate risk mitigation steps have been taken either by placing a Credit Insurance or obtaining a bank guarantee from the customer.

(d) Customer claim handling

• Ensure customer claims (CN & DN) and returns are adequately handled with proper documentation from customer care team and properly accounted in the customer account.

• Review/issue Credit Notes for goods returned and submit for Manager's approval.

(e) Order blocking & releasing

• Discuss with sales and customer care team for the customers with "Order block" status due to the credit limit being exceeded.

• Check with the sales team if the collection has been made for "order block" status review.

• Inform customer care team to release the blocking after consensus agreement/action has been obtained with the sales team.

3) Customer Account Handling

(a) Payment collection from customers

• Process and ensure collections from customers are captured and reflected in the account in a timely manner.

• Process customer transaction items per bank statement and ensure all are captured and reflected in the respective accounts in a timely manner.

• Process and ensure receipts have been issued for all collections from customers.

• Monthly update the actual collection vs target collection.

• Assist the Field Sales in dealing with customers to discuss overdue amounts and agree on repayment terms.

• Process reminder letters and ensure have been sent to customers with due receivables.

• Liaise with customer if a problem arises due to unpaid invoices.

• Seek advice from Manager if the credit limit is breached and needs collateral from customer for credit limit increase.

(b) Outgoing refund payments

• Process refunds to customers with proper documentation.

• Process refund payments are properly accounted for in the customer account.

• Review/issue the Credit note for the refund to the customer and submit for Manager's approval.

(c) Statement / Reporting

• Process Statements of Accounts and issued them to customers monthly.

• Conduct Customer reconciliation for all customer accounts in a timely manner.

• Prepare monthly reports on bad debts.

• Prepare monthly AR balance sheets reports and ensure it's updated.

• Prepare DSO reporting by entity for target achievement.

4) Ad Hoc Handling

• Attend to queries from customers in a proper and timely manner.

• Interact with the Sales and Customer Care team on queries on customer accounts in a proper and timely manner.

• To attend to external/internal auditors and provide necessary details.

• Any ad hoc tasks assign by manager.

Your expertise

• Minimum 5 years of working experience in the finance and accounting background.

• Good knowledge of end-to-end credit control and accounts receivable processes.

• Strong written and verbal communication skills especially during difficult customer negotiations.

• Must possess at least bachelor's degree in finance and accountancy or any relevant discipline as Credit Management.

• Professional qualification such as member of ACCA, CPA, CIMA will be an added advantage. Partial qualification will be considered.

Competencies, special knowledge:

• Strong accounting technical knowledge.

• Proficient in SAP FI and CO module.

• Knowledge of Oracle ERP especially in the AR module would be added advantage.

Personal skills:

• Good communication skills (spoken and written English)

• Good analytical and problem-solving skills.

• Ability to prioritize tasks and ensure deadlines are met.

• Positive attitude, responsible, well organized, and meticulous to adapt new process.

• Able to work effectively with various functions in a matrix structure.

Your benefits at Eppendorf:

• We truly appreciate our employees and their performance

• We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth

• By working with us, you will make a meaningful contribution to improving human living conditions

• Attractive salary, employee benefits and performance bonus