Chat Support Consultant, crypto

11 hours ago

Petaling Jaya, Selangor, Malaysia SupportYourApp Full time $40,000 - $60,000 per year

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
  • Handle customer inquiries, order disputes, and appeals
  • Provide valid, accurate information and solutions to customer requests
  • Manage complaints and appeals, including follow-ups on escalations when required
  • Maintain up-to-date knowledge of the company's trading platform and general market conditions
  • Understand customers' needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

  • Native Chinese and strong English proficiency (minimum B2; C1 preferred)
  • At least 6–12 months of online customer support experience, preferably in crypto or financial services
  • Experience in live chat support and handling customer inquiries 
  • Strong analytical, logical thinking, and problem-solving skills
  • Proof validation skills or payment/banking knowledge
  • Financial background is strongly preferred
  • Positive and responsible attitude
  • Crypto industry knowledge is a plus
  • CRM experience is an advantage 

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards system 
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • SuccessFactors Support Consultant

    11 hours ago

    Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full time 80,000 - 120,000 per year

    Company Overview:ABeam Consulting is a trusted global partner rooted in Japanese business practices, with headquarters in Tokyo, Japan and clients spanning diverse industries worldwide.We help businesses succeed by delivering transformative strategies and enterprise solutions customized to their specific needs.We are looking for professionals who share a...

  • Customer Service Consultant Mandarin Speaker

    2 days ago

    Petaling Jaya, Selangor, Malaysia Canaan Communication & Technologies Sdn. Bhd. Full time 30,000 - 60,000 per year

    Job Description:Manage inbound calls, live chats, and emails to assist customers with product details, order status, returns, and inquiries.Deliver timely and accurate support to ensure customer satisfaction and retention.Resolve customer complaints professionally, escalating complex issues when necessary.Process orders, exchanges, and returns while...

  • Sales Support

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Beez Fintech Sdn. Bhd. Full time 40,000 - 60,000 per year

    Key ResponsibilitiesSalesMaintain accurate customer and merchant records in the CRM system and Excel databases.Prepare and update sales documentation such as quotations, agreements, and onboarding forms.Coordinate with internal departments (marketing, finance, operations) to ensure timely delivery of client requests and issue resolution.Support client...

  • Customer Support Analyst( 12mths Contract)

    2 days ago

    Petaling Jaya, Selangor, Malaysia GXS Bank Full time 1,200 - 4,500 per year

    About the bank:About GXS Bank: We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. GXS Bank is the leading technology company in Southeast Asia offering everyday services to the masses. We are committed to building a diverse and inclusive workplace where everyone can...

  • Backend Developer

    2 days ago

    Petaling Jaya, Selangor, Malaysia TechTalent Platform Full time 80,000 - 120,000 per year

    Work Arrangement: Hybrid (3 days in office, 2 days remote)Working Hours: 10:00 AM – 7:00 PMEligibility: Open to local candidates and expats who do not require visa support.Overview:We are looking for an experienced Backend Developer (Python + Crypto) to join our team. The ideal candidate has strong Python development skills and hands-on experience in...

  • Microsoft Dynamics 365 Application Support

    2 days ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time 48,000 - 96,000 per year

    2 Opening Position — Multiple Headcount RequiredMicrosoft Dynamics 365 Application Support / Functional ConsultantMicrosoft Dynamics 365 Consultant (Project)Microsoft Dynamics 365 Application Support / Functional ConsultantSalary Range: RM4000 - RM7000Job Description:Provide day-to-day functional support for the Microsoft Dynamics 365 ERP system, ensuring...

  • Indoor Sales Support

    2 days ago

    Subang Jaya, Selangor, Malaysia BIEC Consultant Full time 24,000 - 48,000 per year

    To assist sales team in sourcing rate, to do procurement/vendor management, to handle global sales.Prepare and process sales orders, delivery orders, and invoices accurately and in a timely manner.Coordinate with the sales team, warehouse, and logistics departments to ensure on-time delivery of goods.Maintain and update customer records, sales data, and...

  • Customer Support Analyst

    11 hours ago

    Petaling Jaya, Selangor, Malaysia GXBank Full time 40,000 - 60,000 per year

    GX Bank Berhad - the Grab-led Digital Bank - is the the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.We are driven by our shared purpose and passion to bring positive...

  • SAP Logistics Support Consultant

    2 days ago

    Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full time 90,000 - 120,000 per year

    Company Overview:ABeam Consulting is a trusted global partner rooted in Japanese business practices, with headquarters in Tokyo, Japan and clients spanning diverse industries worldwide.We help businesses succeed by delivering transformative strategies and enterprise solutions customized to their specific needs.Join us in a workplace where collaboration,...

  • Technical Support Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia Adecco Full time 60,000 - 80,000 per year

    Role & Responsibilities:Assist customers in diagnosing faults remotely by employing effective troubleshooting and isolation methodologiesIdentify the cause of hardware / software faults and provide a solutionResolve issues via email, chat and phone, or by arranging onsite repair as appropriateEmploy exceptional end to end case management and ownership,...