Service Advisor

9 hours ago

Bangi, Selangor, Malaysia PC SB Full time 20,000 - 60,000 per year

Key Responsibilities:

1. Sales Performance & Smart Selling

  • Achieve sales, throughput, and focus product targets using effective selling strategies.
  • Promote additional services where appropriate to increase revenue and meet branch targets.

2. Customer Satisfaction & Communication

  • Enhance customer satisfaction by listening attentively and securing approval for additional jobs.
  • Provide clear explanations of work done, charges incurred, and ensure timely delivery as promised.

3. Customer Experience & Service Excellence

  • Create an exceptional customer experience through a positive and proactive customer service approach.
  • Handle customer inquiries and feedback professionally to build long-term trust and loyalty.

4. Service Campaigns & Operational Support

  • Actively participate in service campaigns, Fix-It-Right programs, and follow-up cases.
  • Monitor and update customers regularly on parts back orders and major repair job progress.

5. Documentation & Warranty Claims

  • Ensure prompt and accurate submission of technical reports and warranty claims.
  • Manage branch goodwill claims in line with approved guidelines and timelines.

6. Service Delivery & Time Management

  • Ensure all vehicles are completed and ready within the committed time frame.
  • Consistently deliver high-quality service that exceeds customer expectations.

7. CSI Achievement & Team Contribution

  • Contribute to the branch's Customer Satisfaction Index (CSI) goals through quality service.
  • Support team initiatives aimed at improving overall customer satisfaction and performance.

8. Compliance & Flexibility

  • Follow internal operational procedures and compliance requirements set by the distributor.
  • Carry out any additional tasks or assignments as instructed by your superior when required.

Qualifications for Service Advisor

  • Minimum Diploma in Auomotive Engineering/Mechanical Engineering/Business Administration OR equivalent with Automotive related experience.
  • At least two (2) years of working experience in CRM, customer service and marketing communication.
  • Fluent written and spoken in English & Bahasa Melayu.
  • Good understanding of customer segmentation and demographics.
  • Ability to interact with all levels of people to address arising issues.
  • Strong interpersonal and communication skills.
  • Independent and able to work under pressure and multitasking environment.
  • Computer literacy with proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Job Types: Full-time, Permanent

Pay: RM1, RM2,500.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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