Branch Manager

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned into a network of 20 clinics within a remarkable 5 year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include Aglow Clinic a leading aesthetic clinic chain; Dr. Aglow, specializing in professional medical skincare products; ACT Health Clinic promoting wellness and regenerative medicine; and Aglow Hair, specializing in hair growth treatment.

Offering a comprehensive range of medical-grade solutions for complete head-to-toe treatments, our services are designed to deliver gratifying results within an elegant and serene atmosphere. Our unwavering commitment to exceptional client service is characterized by a warm, effective, and genuine approach, ensuring that each client receives the utmost care and attention they deserve.

Applicant will be responsible for the Wellness and Regenerative Medicine division, ACT Health of Aglow Medical Group.

ACT Health is dedicated to addressing aging related issue with a specific focus on health optimization and illness therapeutic solutions. Our team is dedicated to promoting 'Healthful Enthusiasm' among our clients. We believe in fostering positive and beneficial habits thereby contributing to good health, illness prevention and enhancement of overall well-being.

Job Summary:

• Clinic Operations Oversight
  
  Manage day-to-day operations of the clinic, ensuring a smooth, efficient workflow and adherence to company standards and SOPs/
• Sales Performance & Target Achievement
  
  Drive personal and team sales performance by monitoring daily KPIs, implementing sales strategies and ensuring the achievement of branch revenue targets.
• Team Leadership & People Management
  
  Lead, coach and support consultants, therapists and clinical colleagues to ensure high morale, productivity and a collaborative team culture.
• Client Experience & Service Quality
  
  Ensure delivery of exceptional client service throughout the customer journey; resolve client concerns promptly and professionally.
• Staff Scheduling & Workflow Management
  
  Coordinate staff rosters, appointment bookings and treatment schedules to maximize productivity and client satisfaction.
• Training & Performance Development
  
  Support continuous team learning through on-the-job coaching, role-plays, performance reviews and guidance on sales and service excellence.
• Marketing & Campaign Execution
  
  Work closely with HQ to implement and localize marketing promotions, launches and seasonal campaigns within the clinic
• Inventory & Stock Management
  
  Monitor treatment and stock levels, ensuring FIFO and minimize wastage through effective inventory controls.
• Compliance & Hygiene Standards
  
  Ensure the clinic compiles with regulatory, health and safety standards, including hygiene protocols and documentation practices.
• Reporting & Communication
  
  Submit timely reports on clinic performance, staff matters, and operational challenges to the Area Manager or HQ for alignment and support

Key Requirements

• Minimum 2 years of experience managing a wellness and healthcare industry.
• Strong leadership and people management skills with the ability to coach and motivate a team.
• Passionate about the wellness and healthcare industry, with knowledge of current trends and treatments.
• Excellent communication and interpersonal abilities to handle both clients and team members professionally.
• Competent in using clinic management systems and basic sales or performance reporting tools.
• Flexible, proactive and solutions-oriented approach in a fast-paced environment.
• Candidates with Mandarin proficiency are preferred to effectively communicate with Mandarin-speaking clients.

Job Highlights

• Competitive salary and comprehensive benefits package offered.
• Join a prominent healthcare organization and be part of a leading team in the industry.
• Engage in a dynamic and collaborative work environment that values teamwork.
• Business partnership opportunities available for growth and success.
• Access to professional development and growth opportunities to enhance your career.