Customer Service Specialist
3 days ago
IMMEDIATE VACANCY AVAILABLE
ROAD LOGISTICS CUSTOMER CARE & OPERATION SPECIALIST
DEPARTMENT: OPERATION
Job Description:
- Manage and develop relationships with key accounts, ensuring customer satisfaction and loyalty.
- Act as the primary point of contact for assigned key accounts, addressing any inquiries or concerns in a timely manner.
- Understand clients' business objectives and work to provide tailored solutions and services.
- Monitor and analyze account performance, ensuring that the company meets or exceeds the client's expectations.
- Prepare and deliver regular reports on account performance, including sales, service delivery, and customer feedback.
- Ensure that all account data is up-to-date in TMS systems and track communication with clients effectively.
- Handle escalated issues, providing timely resolutions to maintain a positive client relationship. Participate in strategic planning to meet client goals and business objectives.
- Stay informed about industry trends and competitor activities to better support key accounts.
Job Type: Full-time
Pay: RM2, RM2,800.00 per month
Work Location: In person
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