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Assistant Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia IKEA Full time 90,000 - 120,000 per year

MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer experience with a vibrant mix of retailers.

MyTOWN Shopping Centre is developed jointly by Boustead Holdings Berhad and Ikano Pte. Ltd. For more information, log on to

Job Description

  1. Develop a close working relationship with local government official i.e Police Force Department, Fire & Rescue Department and Special Service Department.
  2. Coordinate with other Department in handling emergency situations and to ensure the security of visitors, co-workers and contractors in the mall and developing leadership with a conscious approach to identifying and implementing systems to detect, analyse, and reduce business loss, and financial impact, and prevent incidents and accidents.
  3. Risk assessment to be conducted for all business functions.
  4. Manage and provide monthly reporting on the performance of the outsourced security guards and auxiliary police unit.
  5. To lead Security department in all aspects of security controls and system in compliance to MyTOWN's safety & security procedures.
  6. Manage and monitor the functionality of the Fire Control Room and all the system in place i.e. Fire Protection System, PA System, Fire-Man Intercom, CCTV, Lift & Elevator controls and etc; Ensure all servicing, checklist reports, follow up and closure are compiled accordingly.
  7. Enforce all safety and fire rules in the mall i.e. Sec-Check inspection and audit. Develop and implement strategy for continuous security improvement in the mall.
  8. Responsible for the overall CAPEX and OPEX Budget planning for security department.
  9. Handling, investigating and preparing timely reports of any safety & security incidents in the mall. Reviewing Loss and Found reports and takes follow-up action when necessary.
  10. Ensures high security are maintained in all areas under surveillance and to drive risk topics regarding potential operational challenges in the units including implementation of the crowd management plan, traffic plan, process gaps, and risk exposure.
  11. To ensure the unit is meeting compliance requirements by achieving positive results for all internal and external audits such as Sec Check, insurance , process audit and authorities' inspections and coordinate with the unit Emergency Response Team and management for the handling of any emergency cases and provide appropriate actions according to the unit Emergency Management Plan.
  12. Ensure that all the Auxiliary Police unit and Security Personnel are trained and familiar with firefighting procedures, theft handling procedures, bomb threat, incident threat etc. in accordance to MyTOWN's Safety & Security procedures and government rules and regulations.
  13. Educate and ensure all co-workers and external service providers on all aspects of the MyTOWN's Code of Conduct, Anti-corruption & Bribery Policy, operational procedures, and local legislation relating but not limited to health, safety and security, and the environment, cultivating a culture of transparency and ethical conduct.

Qualifications

  • Minimum bachelor's degree in occupational health/safety, Environmental Engineering or a related field.
  • 10+ years of experience in a similar or compliance role in retail or related industries (minimum with 5+ years in managerial level). A background as a police or military officer is highly valued.
  • Ability to communicate confidently and clearly in English and Malay (written and verbally).
  • Familiar and understand the Auxiliary Police Force Act and Police Act 1967.
  • Experience with incident reporting and claims handling process with insurance company.
  • Experience in managing FCC and security guards and able to influence and develop people and act as a role model and coach.
  • Self-reliant and motivated with proven ability to work as part of a team as well as independently.
  • Experience dealing with fire drills, system testing, crisis management, investigating fraud and unethical behaviours.
  • Strong management, and leadership experience and a self-starter with a positive mindset.
  • Experience in setting and implementing long-term strategic plans, setting budgets, and following up goals.
  • Ability to read and understand legal and technical documents with strong technical knowledge of security and safety systems.
  • Experienced in investigating fraud and unethical behaviours.
  • Working knowledge of MS Office computer programs (PowerPoint, Word, and Excel).

Additional Information

Capabilities

  • Teamwork & Togetherness:
    Promotes togetherness and collaboration across departments and functions. Creates an inclusive climate where everybody feels respected and valued for their contribution. Recognises the value of people with different skills, cultures, and backgrounds. Creates the preconditions that support collaboration and co-creation. Co-creates shared ambitions and goals with team
  • Passion & Commitment:
    Enthusiastic and result-driven, one who has a giving-their-best attitude. Focuses on what adds value for the customers. Follows through on commitments. Adapts quickly to changing circumstances and deviations from plans. Offers relevant and creative solutions to meet customers' needs. Uses data to monitor performance and acts based on results.
  • Common Sense & Simplicity:
    Having clarity and is practical. Communicates clearly and effectively. Sets clear direction for the organisation. Clearly defines goals and expectations. Inspires curiosity to learn and try new things. Leads intentionally and consciously, being aware of the impact on others.
  • Daring to be Different:
    Thinks out-of-the-box. Continuously innovative, experiments and tries new ideas with courage. Delegates responsibilities, enabling others to contribute to marketing objectives and business goals. Provides people with the resources needed to accomplish tasks. Challenges existing ways of doing things. Encourages learning from mistakes as opportunities for development and improvement.
  • Integrity:
    Accountable and honest. Promotes a climate for giving and receiving feedback, building on strengths. Establishes trust and respect. Shows empathy (understanding and compassion) toward others. Embraces disagreement and constructive conflict to achieve better decisions.
  • Leadership by Example:
    Creates an atmosphere that inspires the team to deliver business results. Acts as a role model for MyTOWNKL values through behaviours and actions. Is open, straightforward, and reliable when working with others. Manages dilemmas and challenging situations, using MyTOWNKL values for guidance. Accepts responsibility for own mistakes. Makes decisions based on MyTOWNKL values.