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End User Support Specialist
2 weeks ago
Do you enjoy acting quickly to solve problems?
Would you like to take ownership of delivering an exceptional service to our customers?
Join our Digital Solutions Team
Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customers
Partner with the best
As an End User Support Specialist, you will play a key role in solving problems. Ensuring we deliver an exceptional service. You will provide hands-on support to our customers and VIP's. You will have the opportunity to be involved in technology projects that help us to innovate and improve.
As an End User Support Specialist, you will be responsible for:
Supporting IT hardware and software systems to ensure functionality, reliability and performing and monitoring performance.
Maintaining asset database (CMDB) / User Account & Access Management support.
Troubleshooting and resolving software, hardware problems as they arise to ensure a swift resolution.
Ensuring protocols are followed for checking and verifying software and hardware to ensure products are tested effectively.
Navigating workload ticketing system (Service Now) and resolving tickets in order of urgency through efficient prioritization.
Working with other teams to ensure software and hardware systems are designed to support organizational goals
Fuel your passion
To be successful in this role you will:
Have a related Bachelor's Degree or demonstrate equivalent professional certification
Demonstrate good experience of technical support in a customer facing role
Be of an analytical mindset with a proven ability to resolve problems and identify solutions
Be self-motivated to deliver deadlines with minimal supervision
Be able to collaborate and work productively as part of a team
Be able to build relationships with people of all levels of seniority and backgrounds
Have great attention to detail, experience in tracking multiple sources of information and data points
Be able to be flexible to cover multiple time-zones based on needs of projects
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Please discuss your preferred working patterns with the recruiter during the process (8am to 5pm – Onsite)
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
