Junior Network Engineer
2 weeks ago
- 1st Level Support – Provide initial technical assistance to users for IT-related issues, including basic troubleshooting, ticket logging and classification, and escalation to higher-level teams when necessary. 2. Incident Management – Log, classify, monitor, and resolve incidents in accordance with established procedures; ensure SLA compliance and coordinate follow-up actions for critical incidents. 3. Problem Management – Identify root causes of recurring issues, maintain a known error database, and recommend preventive or corrective actions to minimize recurrence. 4. Change Management – Manage change requests by assessing risks and impacts, preparing implementation schedules, and executing changes with rollback plans to maintain system stability. 5. Service Desk Support – Handle user tickets, assist with account access and password resets, and provide basic support for network and IT security-related issues. 6. Network Operations – Monitor and maintain network performance and availability (LAN, WAN, Wi-Fi, VPN); assist with device configuration and conduct failover and connectivity testing. 7. Security Operations (Basic) – Monitor antivirus/EDR systems, firewall, and IDS/IPS alerts; assist with access control reviews and system patch management. 8. Document Control – Manage, maintain, and update technical & non technical documents, SOPs, and reports; ensure all documentation is version-controlled and stored according to organizational standards. 9. Monitoring & Reporting – Utilize monitoring tools to track performance and service uptime; prepare regular reports on SLA compliance, incident trends, and capacity utilization.
Job Type: Contract
Contract length: 12 months
Pay: RM1, RM4,930.98 per month
Application Question(s):
- Familiarity with IT Service Management processes?
Work Location: In person
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