Customer Service Executive

2 weeks ago

Setia Alam, Malaysia Career Horizons Sdn Bhd Full time 30,000 - 60,000 per year

Responsibilities:

  • Log and update all incidents accurately in the helpdesk ticketing system.
  • Develop a strong understanding of product features and functionalities.
  • Provide training and guidance to suppliers and buyers on portal usage and related processes.
  • Handle buyer and supplier inquiries professionally, offering effective solutions and advice.
  • Troubleshoot and resolve system-related issues within the defined accessibility scope.
  • Maintain service quality standards and ensure all issues are addressed promptly.
  • Escalate client requests and complaints to the appropriate specialists when necessary.
  • Keep clients informed on the progress and status of their requests or feedback.
  • Gather and analyze client feedback, identify recurring issues, and report findings for service improvement.
  • Perform additional duties and support ad-hoc assignments as required.

Requirements:

  • Minimum Diploma qualification in any field.
  • At least 2–3 years of experience in a related role (Helpdesk, Call Centre, or Customer Service).
  • Proficient in both Mandarin and English (written and verbal communication).
  • Strong interpersonal, problem-solving, and multitasking skills in a dynamic work environment.
  • Customer-oriented with a courteous and professional demeanor.
  • Familiar with Microsoft Office applications; knowledge of e-commerce platforms is an added advantage.
  • Able to work both independently and collaboratively as part of a team.

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

  • Customer Service

    2 weeks ago

    Setia Alam, Malaysia Fotile Marketing Sdn Bhd Full time

    **Part Inquiry & Purchase Management**: - **Service Request Scheduling**: - **Walk-In Customer Support**: - **Service Department Operations**: - **Administration & Documentation**: - **Customer Service & Complaint Resolution** Respond to customer inquiries about parts, and manage the ordering and purchasing process as needed.Manage and coordinate...

  • Customer Service

    8 hours ago

    Setia Alam, Malaysia SLF home sulution Full time 10,000 - 20,000 per year

    Respond to customer inquiries about parts, and manage the ordering and purchasing process as needed.Manage and coordinate service appointments, ensuring that appointments are scheduled in a timely manner and that service staff are prepared.Assist walk-in customers by addressing their inquiries, scheduling services, and offering support in resolving...

  • Customer Service Executive

    4 days ago

    Setia Alam, Malaysia RIMBUN PARTNERS SDN BHD Full time

    **Job Requirements**: - Good communication and interpersonal skills - Good command of Bahasa Malaysia and English - Possess strong communication and negotiation skills - Experience in collections/customer service/contract center will be added as advantage **Job Scopes**: - Call customers using all approved mode of communications. - Set up repayment plans...

  • Customer Service Executive

    2 days ago

    Setia Alam, Malaysia MCM Group Full time

    Job description: - Handle customers enquiry from different sales channels and attend to customer professionally. - Require to answer enquiry after working hours. - Maintain good relationships with customer and ensure repeat customer. - Perform after sales service and follow up for purchased customer. - Resolve customer complaints and concerns quickly. -...

  • Customer Service

    4 days ago

    Shah Alam, Malaysia Executive Compass Full time

    **Responsibilities**: - Establish strategic relationship with customer - Support customer's day-to-day operation and shipments - Collaborate and coordinate with cross functional teams on project managements - Review new products from customers and liaise with cross functional teams to ensure system and process is setup and released for Operations support. -...

  • Customer Service

    8 hours ago

    Setia Alam, Malaysia PERSADA GLOBAL HOLIDAYS SDN. BHD. Full time

    Berikut adalah versi **copywriting jawatan kosong Customer Service** yang telah dikemaskini seperti diminta — dengan gaji baru, fokus kepada calon berpengalaman, dan penambahan skop tugas: **Jawatan Kosong: Customer Service (Industri Umrah)** **Lokasi: Setia Alam | Syarikat: Persada Global Holidays Sdn. Bhd.** Persada Global Holidays adalah syarikat...

  • Customer Service

    2 days ago

    Setia Alam, Malaysia ALHUMAIRA WORLDWIDE Full time 24,000 - 36,000 per year

    Key Responsibilities: Answer all incoming calls with proper etiquette and professionalism Provide fast and efficient responses to customer inquiries about our products Resolve issues and troubleshoot order or parcel-related problems Proactively share information about promotions, campaigns, and events Handle complaints via email and calls with care and...

  • Customer Service

    2 weeks ago

    Setia Alam, Malaysia PERSADA GLOBAL HOLIDAYS SDN. BHD. Full time

    Syarikat Umrah lebih 12 tahun, kami sedang mencari individu berdedikasi untuk menyertai pasukan kami sebagai **Customer Service**. **Butiran Jawatan**: - **Jawatan**: Customer Service - **Lokasi**: Setia Alam - **Gaji Pokok**: RM1,800 - RM2,200 sebulan - **Manfaat**: Termasuk caruman KWSP & SOCSO **Tanggungjawab**: - Melayani pertanyaan dan keperluan...

  • Customer Service Executive

    8 hours ago

    Setia Alam, Selangor, Malaysia a. Hartrodt Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

    Working Environment:A good working environment encourages open, transparent, and effective communication among all team members.A collaborative atmosphere where employees are encouraged to work together, share ideas, and support one another leads to innovation and stronger team bonds.Office Location: Selangor, MalaysiaResponsibilities and Duties:Develop and...

  • Customer Service

    4 days ago

    Shah Alam, Malaysia Cxl executive Full time

    **Position**: Customer Service Professional (Immediate Hiring) **Intake Date : 09 December 2024** **Working Location**: Shah Alam (Nearby Subang Jaya LRT Station) **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 10 am -7.30 PM ( break 1 hour ) **Basic Salary**: RM 2400 **JOB DESCRIPTIONS**: - To attend / answer incoming Chat from...