Customer Support

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TradeQuo Global Full time 14,400 - 28,000 per year

At TradeQuo, we are a forward thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges.

Join our team in Malaysia and become part of a culture that values your contributions and nurtures your professional growth.

Your role at TradeQuo:

We are seeking a Customer Support (English Speakers) with a passion for providing exceptional customer service.

You will:

  • Provide customer service to clients via live chat, phone call, and email
  • Keep clients updated on the status of their requests, providing clear and concise communication
  • Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
  • Ensure compliance with market-specific regulatory requirements
  • Verify documents submitted by clients within specific regions while adhering to regulatory requirements
  • Prepare and interpret reports and documentation
  • Attend company seminars to stay up to date with the company's business functions and roles
  • Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
  • Collaborate with the BD team to develop business strategies aligned with trends & customer needs
  • Undertake other ad hoc tasks assigned by the manager

What makes you a great fit:

  • Minimum 1 year experience in Customer Service
  • Fluent in English
  • Customer-focused and dedicated to providing exceptional service
  • Strong ability to communicate effectively
  • Proficient in troubleshooting and multitasking
  • Self-motivated and reliable with a proven track record of meeting and exceeding expectations
  • Can-do attitude and a willingness to learn

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