Customer Service Agent

2 days ago

Petaling Jaya, Selangor, Malaysia Brandt Business Services Sdn Bhd Full time 24,000 - 36,000 per year

Job Description:

  • Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products
  • Providing accurate information and resolving customer issues related to digital banking products and services.
  • Maintaining a high level of product knowledge to effectively support customer need
  • Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
  • To meet the Key Performance Indicator (KPI) monthly.
  • Collaborating with cross-functional teams to improve processes and customer experience.
  • Demonstrating empathy and understanding when dealing with customers.
  • Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
  • Respond to customer inquiries via email in a timely and professional manner.

Job Requirement:

  • Possess a Diploma or Degree in related fields.
  • Minimum of 1-2 years of customer service experience in a contact center environment.
  • Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
  • Excellent verbal and written communication skills in English is mandatory.
  • The ability to speak in Mandarin will be an added advantage.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
  • Proficient in Microsoft Office and experience working with CRM systems.
  • Familiarity with digital banking products and services.
  • Ability to work flexible hours, including weekends (24/7).

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM2, RM3,000.00 per month

Benefits:

  • Additional leave
  • Opportunities for promotion
  • Professional development

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Required)
  • English (Preferred)

Work Location: In person

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