Aftersales/Workshop Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MH PROTON Group Full time 90,000 - 120,000 per year

Job Responsibilities:

  • Oversee all after-sales services to ensure high levels of customer satisfaction.
  • Direct and coordinate frontline operations to ensure customers/clients are attended according to established standards set by Proton HQ.
  • Train, motivate and lead After Sales Team to achieve set objectives and targets.
  • Supervise after-sales operations to ensure targets are consistently met.
  • Prepare incentive calculations based on revenue achievements or targets met.
  • Develop and optimize support and service processes, tools, and systems.
  • Ensure compliance with general and company-specific policies in all job functions.
  • Stay updated with job-related knowledge through research and participation in training programs.
  • Provide periodic reports to management on all after-sales activities.
  • Submit daily reports to management on revenue or P&L statistics.
  • Maintain contact with customers to gather feedback on product and service quality.
  • Resolve customers issues and complaints related to purchased products or services.
  • Develop and implement effective strategies to ensure customer satisfaction and increased returns.
  • Build and maintain strong working relationships with clients to encourage repeat business and drive revenue.
  • Monitor contract details to notify clients of upcoming expirations and assist with renewal processes.
  • Organize promotional and marketing campaigns to increase product awareness and publicity.
  • Liaise with Sales Department Head to align business plans and enhance after-sales performance.
  • Conduct pricing and contract negotiations with clients to define terms and maximize profit margins.

Job Requirements:

  • At least 5 years of experience in the automotive industry.
  • Possess a valid class D driving license preferred.
  • Proven leadership qualities: dedicated, diligent, tenacious, and performance-focused.
  • Proficient in Microsoft Office and Dealer Management Systems (DMS) preferred.
  • Physically fit and in good health, with a strong record of attendance and reliability.
  • Strong interpersonal and communication skills across all organizational levels.
  • Independent, self-motivated, and resilient in overcoming challenges.
  • Excellent organizational and time management skills.
  • Proven experience in Proton or other major automotive brands dealership operations is an added advantage.

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