Customer Success Specialist ~ Crypto

2 days ago

Bandar Malaysia Kuala Lumpur BC Technology (Hong Kong) Limited Full time 60,000 - 80,000 per year

Customer Success Specialist - Crypto / KL

We are seeking motivated and customer-focused Customer Success Specialists to join our newly established team in Kuala Lumpur, Malaysia. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and fast-paced environment, supporting OSL's commitment to excellence in the digital asset space.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries through various channels, including live chat and email, while providing a strong customer service experience in a high-volume environment.
  • Handle high volumes of inquiries quickly, maintaining accuracy and efficiency in response times.
  • Escalate complex issues to senior team members or other departments as needed.
  • Utilize CRM tools to manage, track, and resolve customer interactions efficiently.
  • Contribute to continuous improvements in customer service processes.

Key Requirements:

  • Experience: 2 years in customer-facing roles, preferably in financial services; crypto experience is highly preferred.
  • Languages: Professional-level English, Chinese (Mandarin) and Bahasa communication skills, both written and verbal, to effectively communicate with our target global customers.
  • Knowledge of crypto exchange and futures products.
  • Skills: Proficiency in CRM tools and excellent communication skills.
  • Familiarity with live chat is preferred.
  • Attributes: Strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced environment.

Working Conditions:

  • Shift Work: This position requires working in shifts to ensure 24/7 operational support and availability of digital asset platforms.
  • Hybrid Work: This role is hybrid, providing flexibility while ensuring you can effectively support our digital asset platforms from a location that suits you.

About OSL

As a subsidiary of the publicly listed OSL Group (HKEX: 863.HK), OSL Digital Securities is Hong Kong's first and most established SFC-licensed and insured digital asset platform. Operating since 2018, the platform provides institutional-grade digital asset services to corporations, financial institutions, professional and retail investors.

OSL Core Values

Be customer-centered

Be a high-performing team

Be relentlessly innovative

Be direct

Be an owner

Be geared toward action

Be compliant

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