Team Leader

3 days ago

Kuala Lumpur Sentral Kuala Lumpur, Malaysia Private Advertiser Full time 60,000 - 80,000 per year

Team Leader

Expectations on Role and Responsibilities:
• He/she remains active part of the sales force, with sales & CRM targets, commissions on sales, but taking over responsibilities on some specific tasks
• No direct people management; the Team Leader will manage specific tasks (i.e. CRM calling campaigns, prospect registration and follow-up, action plan on cross-selling, etc...) based on his/her manager's needs.
• Point of reference for Client Advisors on all store policies and procedures.
• He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent.
• Ensure the appropriate onboarding of new hires.
• Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts.
• Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations.

Client Advisor:

Responsibilities
• Focuses on development and retention the existing clients; recruitment of new and potential ones.
• Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross selling, AVT, upselling, strategic zoning).
• Deliver the Valentino Couture Service.
• Naturally integrates digital tools in selling and clienteling activities.

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