Collections Manager

2 days ago

Bangsar South Kuala Lumpur, Malaysia Dcap Commercial Sdn Bhd Full time 80,000 - 120,000 per year

Why Join Us?

At DCAP, we've been building AI-powered FinTech in Malaysia for 5 solid years—and now we're scaling fast. We want people who aren't afraid to think big. If you're looking to accelerate your career and gain real AI know-how with an ambitious team, this is your moment to shine

Ever wondered how AI adoption translates into real business cases and everyday impact? At DCAP, you'll gain hands-on experience with AI applications that are reshaping the fintech landscape and making sure your career stays future relevant.

What You'll Do as Collections Manager:

  • Lead the team to achieve the target indicators set in terms of delinquencies flow through, NPL and specific provisions.
  • Monitor and review Collector's productivity and effectiveness
  • To guide weaker collectors to achieve KPIs sets.
  • Manage and achieve the target indicator set in terms of delinquencies and recoveries.
  • Manage the Prevention and NPL of the portfolio by monitoring team effectiveness in negotiating with customer for payments or repayment plan timeliness.
  • Able to strategize the segmentation of NPL pool to ensure healthy recovery to lower down NPL base. Thereafter to apply treatment of initiating foreclosure end-to-end process (include valuation, repossession, auction / tender and civil actions).
  • Review and ensure all secured preventive, legal and foreclosure proceedings are timely acted upon by Internal Team.
  • Handle and manage customer objections, issues/complaints.
  • Review & validate proposals for restructuring, settlement, or instalment plan by Collection team.
  • Manage staff resources and ensure smooth operations of the team daily. Constantly enhance automate and upgrade related processes and procedures to speed up recovery.
  • Attend and process key Collections deliverables on timely basis (eg. Portfolio Review, NPL Monitoring, Upgrades/Downgrades).
  • Develop staff to a higher level of performance through personal coaching, appraisals and trainings.

With us, you'll enjoy:

  • Competitive Salary – Your hard work pays off
  • Health & Wellness Benefits – Medical insurance, Dental, Optical, Medical Checkups, etc.
  • Professional Development Opportunities – Grow with us.
  • Collaborative & Supportive Work Environment – Thrive in a team that has your back

What You Bring:

  • Have a minimum 3 years of experience in Hire Purchase Collections with knowledge and practical experience on secured litigation process /foreclosure and understanding of regulatory requirements, collection systems or similar field.
  • KPI oriented and able to work under strict deadlines.
  • Bias towards action and take initiative to get things done.
  • Superior knowledge of Collection's Auto Loan, including HP act, Repossession and Auction's valuations.
  • Good negotiation skills, communication and interpersonal skills.
  • Able to adapt to changes, able to enhance process and workflow management to achieve higher efficiency.
  • Good knowledge of Microsoft Words, Excel, and PowerPoint.

Why You'll Love This Role:

  • VCs-Backed Startup: With the support of big and well-known investors, we're positioned for long term success.
  • Work alongside experienced leaders and innovators: Who are passionate about cutting-edge technology.
  • Career Development: Be the pioneer key player in a collaborative environment.
  • Make a Real Impact: Your contribution will directly shape the future of our products and the financing industry.

If you're an ambitious, results-driven professional who thrives in a dynamic environment, this is your chance to shine. Don't worry if you don't check every box – if you meet most of the criteria and are eager to learn, we'd still love to hear from you.

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