Customer Success Executive

3 days ago


Shah Alam, Selangor, Malaysia MyCEO Academy Full time 30,000 - 60,000 per year

Kami dari MyCEO Education sedang mencari seorang Customer Success Executive untuk membantu mengurus & menyokong licensee/partner kami di seluruh Malaysia.

Peranan ini penting untuk memastikan semua partner berjaya, aktif, dan mencapai KPI melalui coaching, support dan relationship management.

Jika anda suka berkomunikasi, suka mengajar, suka membantu orang berjaya — jawatan ini sesuai untuk anda

Tanggungjawab Utama

  • Mengurus onboarding licensee/partner baru
  • Membantu partner memahami SOP, modul & marketing plan
  • Memantau KPI partner setiap minggu
  • Membantu partner dalam follow-up, sales script & marketing basic
  • Menyelesaikan isu partner dengan cepat dan profesional
  • Menjaga hubungan baik (relationship management)
  • Memberi laporan mingguan kepada HQ tentang status partner

Apa Yang Kami Cari

  • Kemahiran komunikasi yang baik
  • Suka membantu & membimbing orang lain
  • Sabar, positif dan mesra
  • Boleh mengurus banyak partner pada satu masa
  • Boleh bekerja ikut SOP & timeline
  • Berdisiplin dengan reporting
  • Ada asas marketing / customer service (bonus)
  • Boleh guna Canva (bonus)

Kelebihan & Manfaat

  • Training & development disediakan
  • Potensi kenaikan pangkat
  • Suasana kerja positif & supportive
  • Kerja yang memberi impak kepada pendidikan kanak-kanak

Sekiranya anda calon yg kami cari, sila apply melalui website ini. Untuk pertanyaan, anda boleh terus berhubung di Cik Aisya).

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person



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