Assistant Manager

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia RCX GROUP Full time 48,000 - 120,000 per year

About the Company

The Assistant Restaurant Manager supports the Restaurant Manager in leading the day-to-day operations of Hanging Gardens, RCX's new fine-dining concept at Menara Conlay. This role ensures flawless guest service, premium hospitality standards, and smooth operational flow while driving team performance, guest satisfaction, and revenue results. This position represents the brand on the floor - ensuring every guest receives a world-class dining experience aligned with the luxury standards of RCX Group.

About the Role

The Assistant Restaurant Manager supports the Restaurant Manager in leading the day-to-day operations of Hanging Gardens, RCX's new fine-dining concept at Menara Conlay. This role ensures flawless guest service, premium hospitality standards, and smooth operational flow while driving team performance, guest satisfaction, and revenue results.

Responsibilities

  • Guest Experience & Service Excellence
  • Ensure every guest receives personalised, seamless, and memorable fine-dining service.
  • Handle VIP guests, special occasions, and guest recovery with tact and professionalism.
  • Perform floor management duties during service to ensure smooth coordination between FOH & BOH.

  • Maintain RCX hospitality standards, grooming, and service sequence.

  • Operational Leadership

  • Assist in daily opening/closing procedures, reservation management, table allocations, and pacing.
  • Manage daily service briefings, staff deployment, station assignments, and service flow.
  • Ensure compliance with food safety, hygiene, and all internal SOPs.

  • Work closely with the Chef and Kitchen team to ensure menu, dish knowledge, allergy management, and service timing are up to standard.

  • People Management

  • Coach, motivate, and guide service staff to deliver consistent luxury-level service.
  • Support training plans, LDC requirements, and development of new hires.
  • Participate in performance reviews, disciplinary actions, and conflict resolution.

  • Foster an engaged, high-energy and collaborative team culture.

  • Sales, Revenue & Cost Management

  • Support wine, beverage, and menu upselling techniques among staff.
  • Monitor daily sales performance, guest spend per head, and reservation forecasts.
  • Work with Restaurant Manager to manage labour scheduling, wastage control, and operating expenses.

  • Assist with monthly stock count and inventory accuracy.

  • Brand Standards & Continuous Improvement

  • Maintain the ambiance, cleanliness, music, setup, and aesthetics expected of a luxury fine-dining outlet.
  • Support implementation of new initiatives, menu changes, and marketing collaborations.
  • Identify service gaps and propose improvements to the Restaurant Manager.

Qualifications

  • Diploma/Degree in Hospitality, F&B Management, or related field preferred.
  • WSET certification or strong wine knowledge is a strong advantage.

Required Skills

  • Strong leadership with ability to motivate and coach service teams.
  • Excellent communication skills — articulate, tactful, guest-focused.
  • Knowledge in wine, mixology basics, menu pairing, and fine-dining service steps.
  • Strong problem-solving, guest recovery, and conflict-handling skills.
  • High attention to detail, especially in service flow, plating, setup, and ambiance.
  • Able to work flexible hours, weekends, public holidays, and peak events.

Preferred Skills

  • Experience handling VIP guests, high-pressure service, and premium menu knowledge is required.

Equal Opportunity Statement

RCX Group is committed to diversity and inclusivity in the workplace.

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