Customer Service Sales Executive
9 hours ago
Key Responsibilities:
- Provide customer support through various channels, including online chat, emails, instant messaging, and phone calls.
- Act as a point of contact to provide consultative support on advertisers' and agencies' accounts.
- Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction.
- Ensure clients receive the highest level of sales and operational customer service.
- Promote advertising opportunities on social media's products based on process and procedure.
Requirements:
- Min 1-2 years of experience in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing.
- Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus.
- Familiar with Microsoft and Google tools and applications.
- Language proficiency in English and Bahasa Malaysia.
- Minimum certification of a college degree in any discipline. Any additional certifications or achievements are a plus.
Job Type: Contract
Contract length: 12 months
Pay: RM2, RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Application Question(s):
- How long is your availability / notice period?
- What is your current salary and expected salary range?
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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