Retail Store Manager

11 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia SEMIR INTERNATIONAL MALAYSIA SDN. BHD. Full time 40,000 - 80,000 per year

Who we are

Established in Wenzhou in 1996, our company is a multi-brand, publicly listed garment business specializing in casual wear and children's wear. We operate an extensive retail network, with over 8,000 stores throughout the region. In 2011, we proudly became listed on the Shenzhen Stock Exchange, marking a new chapter of growth and innovation.

Today, more than 4,000 employees contribute to our mission of delivering high-quality, stylish apparel that appeals to a broad range of customers.

Job Summary

This role is an essential part of the store leadership team, impacting team member and guest experience every day. It is responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. This role is also responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.

Core Responsibilities

Leadership and People Management

  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Support and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
  • Support ongoing learning and development of team members (Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.
  • Engage in career discussions to support and reinforce team understanding the work culture will contribute to their career and personal growth.
  • Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Collaborate with management to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.

Operations

  • Implement the leader vision for the store and cascade to team members.
  • Partner with Operations Manager & Country Manager to manage store's budget, labor hours, expenses, and P&L statement.
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
  • Open and close the store in accordance with the opening and closing checklists.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.

Job Requirements

  • Minimum of 3 - 8 years of experience in a retail leadership role.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Proficiency in using point-of-sale (POS) systems and Microsoft Office Suite.
  • Ability to make timely, informed decisions to support efficient store operations.
  • Proven track record of managing teams and driving store performance in a fast-paced retail environment.
  • Proficient in Mandarin is added advantage (written & spoken)

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