Current jobs related to Manager - Business Channels (Customer Service & Operations) - JKLJ KUCHAI LAMA BR - Hong Leong Bank
-
CRS-J CERDAS BR, Malaysia Hong Leong Bank Full time 30,000 - 60,000 per yearIf you are looking to excel and make a difference, take a closer look at us…The Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank's products...
-
SER-SERDANG BR, Malaysia Hong Leong Bank Full time 60,000 - 120,000 per yearIf you are looking to excel and make a difference, take a closer look at us…We're hiring for Customer Service & Operations Manager (Serdang branch, Kedah)An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their Customer Service Management, People Management, Branch & Banking Operations,...
-
OUG-JALAN KLANG LAMA BR, Malaysia Hong Leong Bank Full time 40,000 - 60,000 per yearIf you are looking to excel and make a difference, take a closer look at us…If you are looking to excel and make a difference, take a closer look at us…Key Responsibilities and AccountabilitiesSales & ServiceProvide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping...
-
BSR-BANGSAR-J TELAWI BR, Malaysia Hong Leong Bank Full time 30,000 - 60,000 per yearIf you are looking to excel and make a difference, take a closer look at us…Carry out Branch RCSA through sample checking and effective rectification as applicable;Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;Over-ride transactions as per Bank defined...
-
MEL-MELAKA BR, Malaysia HLB Full time 30,000 - 60,000 per yearIf you are looking to excel and make a difference, take a closer look at us…The Business Channels Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend...
-
Channel Sales Executive
2 days ago
Kuchai Lama, Malaysia Justel Sdn Bhd Full timeAs a Channel Sales Executive, you will have the opportunity to showcase your persuasive skills and play a crucial role in expanding our market presence! This is an exciting opportunity for individuals who are passionate about sales and wants to take their income to the next level! **Benefits**: - Basic Salary + Attractive Commission + Performance Incentive...
-
Customer Service Admin
2 days ago
Kuchai Lama, Malaysia LaFleur Beauty Sdn Bhd Full time**Requirements** - Minimum SPM or Diploma in Customer Service, Business Admin, or equivalent. - At least 1 year experience in customer service, sales support, or data management. - Excellent organizational and follow-up skills. - Proficient in Microsoft Excel or Google Sheets. - Fluent in **Mandarin**, Bahasa Malaysia, and English (written and spoken). -...
-
LBN-LABUAN BR, Malaysia HLB Full time 40,000 - 60,000 per yearIf you are looking to excel and make a difference, take a closer look at us…Key Responsibilities and AccountabilitiesSales & ServiceProvide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;Carry clear targets for specific products – CASA and FD Book growth...
-
KLM-KL MAIN BR, Malaysia Hong Leong Bank Full time 80,000 - 120,000 per yearIf you are looking to excel and make a difference, take a closer look at us… Job Description Summary Responsible for both the execution and control of branch financial transactions. Will accept and process transactions directly from customers during peak periods. Approves high value transactions for junior staff. Will manage subordinate Tellers and...
-
TMD-TAMAN MIDAH BR, Malaysia Hong Leong Bank Full time 30,000 - 60,000 per yearIf you are looking to excel and make a difference, take a closer look at us… Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank's products and services to customers and responsible for high levels of Customer service and seamless transactions.Key Responsibilities...
Manager - Business Channels (Customer Service & Operations)
2 weeks ago
If you are looking to excel and make a difference, take a closer look at us…
Responsible for providing excellent customer service to customers, managing branch traffic, cross-selling of products and services specified as per KRA, and overseeing the execution and control of branch financial transactions.
Step in to accept and process transactions directly from customers during peak periods or as and when required. Manage subordinate Tellers and CSEs daily activities. Supervise and execute back office processing and control functions when not directly serving customers or managing staff.
Functional (job responsibilities)
Operations
Ensure escalation of non-compliance related lapses i.e. internal breach of SOP and regulatory breaches to all relevant parties immediately.
Approve, review and audit Tellers and related branch financial transactions (end of day financial transactions report checking, cash balancing, GL reconciliation, etc.) in order to prevent and detect fraud, errors or misconduct.
Ensure Risk and Control Self-Assessment (RCSA) is carried out diligently as required.
Comply to statutory & regulatory compliance in relation to BNM/ABM rules, AMLCFT and internal SOPs to mitigate fraud and manage operational risk.
Ensure there is zero operational losses and fraud cases in the branch.
Ensure good internal and external audit rating which include BNM audit, BORM, FCC and ORM reviews.
Ensure there are no long outstanding items in the Branch General Ledger (GL).
Check and sign all end of day reports jointly with BM/CBM or Officer in-charge, where applicable.
Relieve Branch Manager functions as and when required.
Jointly responsible with the BM/CBM for the branch common Operations KRA.
Sales & Service
Work with the team to deliver superior customer service to walk-in customers and contribute towards expected level of CSAT (Customer Satisfaction) scores and Mystery Shopping results.
Carry clear cross selling targets for specific products as mentioned in the KRA.
Usage of iPads/other devices (if applicable to branch) for customer service / cross selling.
Support the Bank's digital transformation initiatives through HL Connect penetration, Over the Counter (OTC) migration and reduction in paper usage.
Identify CSEs to perform the Service Ambassador/Navigator role on rotational basis / as applicable
Accommodate to inter-branch/region CSE relief arrangement as and when required to maintain adequate staffing levels throughout branch network.
Accept relief assignment as and when required throughout branch network.
Other Responsibilities
Maintain confidentiality of customers and Bank's information in a responsible manner
Keep a clean, organized work area and maintain a professional appearance
Attend all training as applicable including e-learning / mandatory training
Branch housekeeping activities are done timely
Staff annual leave planning to ensure no disruption to day-to-day customer service and branch operations
Carry out other duties as assigned periodically
Managerial (team/group responsibilities)
Oversee the day-to-day activities of subordinates (Tellers and CSEs)
Train & coach Tellers & CSEs
Half-yearly and yearly performance appraisal review
Organizational (organizational responsibilities) including
Deliver the expected level of customer service, cross selling (for products applicable as per KRA) customer and deposit growth and contribute to operational control and compliance as specified by the Bank.
Education/Qualification
Minimum Degree Holder
SPM/STPM with related working experience
Experience/Requirements
Related working experience in a Financial Institution or related fields (banking operations)
Experience in team management
Service-Oriented Mindset
Banking operations, knowledge in BSA, BNM rulings, ABM Rules, FATCA, etc.
Good interpersonal & communication skills
Strong organization & planning skills
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
