IT Executive

IT Infrastructure Management:

• Maintain, troubleshoot, and support IT infrastructure, including servers, networks, hardware, and software systems.

• Monitor system performance and ensure high availability of IT services.

• Coordinate and implement upgrades, patches, and regular maintenance for all IT systems.

Technical Support:

• Provide first-line IT support to employees for hardware, software, and network-related issues.

• Manage the IT helpdesk system, ensuring prompt resolution of tickets and issues.

• Train users on system functionalities, tools, and best practices.

System Administration:

• Perform user account management, including creation, modification, and deactivation across multiple systems.

• Ensure data security through regular backups, monitoring, and compliance with data protection policies.

• Maintain IT asset inventory and ensure optimal utilization of IT resources.

Software and Applications Support:

• Support and maintain industry-specific applications, including inventory management, and production tracking systems.

• Collaborate with external vendors to troubleshoot and resolve software issues.

• Test and deploy new software applications and updates as required.

Network Management:

• Monitor and manage the company's network to ensure connectivity and minimize downtime.

• Troubleshoot network-related issues, including switches, routers, and wireless systems.

• Implement and manage firewalls and other network security measures.

Cybersecurity:

• Implement and maintain IT security policies to protect the company from threats and vulnerabilities.

• Conduct regular system audits to ensure compliance with IT security standards.

• Respond to and mitigate cybersecurity incidents, coordinating with external experts if necessary.

Data and Reporting:

• Manage and support database systems to ensure data integrity and accessibility.

• Generate IT-related reports and provide insights to support HR and administration decision-making.

Project Coordination:

• Assist in IT-related projects, including system implementations, upgrades, and migrations.

• Collaborate with HR & Admin teams to align IT initiatives with operational needs.

• Document project progress, milestones, and outcomes.

Support for HR & Admin Functions:

• Provide IT support for HR & Admin-specific systems, including attendance systems, payroll software, and document management tools.

• Assist in streamlining administrative processes through IT solutions and automation.

Compliance and Documentation:

• Ensure compliance with regulatory standards related to IT in the food manufacturing industry.

• Maintain documentation of IT systems, configurations, and procedures.