PCI Associate(Malaysia)

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Selkirk Sport - We Are Pickleball Full time 40,000 - 60,000 per year

About
Selkirk Sport
At Selkirk Sport, we're passionate about pushing the boundaries of pickleball innovation. Our mission is to
Fuel the Pickleball Obsession
by creating the sport's premier products and ecosystem. As a leading global brand in premium pickleball equipment, we're expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

We're looking for a
tech-minded, service-hearted PCI Associate
to keep PCI Customer Experience and Digital Operations running smoothly and provide excellent support to our members. This role is perfect for someone who is organized, digitally fluent, and loves helping people feel supported. Pickleball Coaching International (PCI) is the global standard in pickleball coach education.

What You'll Do:

  • Customer Support & Hospitality

  • Respond to member questions via email (Gmail/Zendesk).

  • Walk coaches through common tech issues (YouTube uploads, course access, login resets).
  • Communicate clearly with coaches about their certification progress, requirements, and next steps.

  • Provide friendly, patient service — especially to those who aren't tech-savvy.

  • Digital Operations & Admin

  • Understand and work within PCI's systems (Memberspace, Online Course Database, Squarespace, Zapier).

  • Troubleshoot issues with course access, membership renewals, and submissions.

  • Update PCI's website content (Squarespace) and maintain smooth backend processes.

  • Marketing & Media Support

  • Post content to PCI's social media accounts (Instagram, Facebook, LinkedIn).

  • Assist with email campaigns (Mailchimp).
  • Support digital content creation with simple graphics (Canva) or AI tools.

What You Bring:

  • Experience with (or willingness to quickly learn):

  • Squarespace, Memberspace, Thinkific

  • Gmail + Google Workspace
  • Zapier (automations)
  • YouTube uploads and file management
  • Social media platforms (Instagram, Facebook, LinkedIn)

  • AI tools (ChatGPT, Canva AI, etc.)

  • Clear, professional written communication.

  • A genuine customer service mindset: patience, empathy, and professionalism.
  • Self-starter attitude — you figure things out rather than waiting to be told.

The Person We're Looking For

  • Tech problem-solver with a customer-first heart.
  • Thrives working remotely, independently, and online.
  • Comfortable explaining systems and processes in a way that makes sense to others.
  • Excited by the idea of supporting a global coaching community.

Why Join Selkirk Sport?

  • Lead brand design for the #1 brand in pickleball—an industry on the rise.
  • Work on high-impact projects seen by millions.
  • Collaborate with a fast-moving, innovative brand design team.
  • Enjoy a high-energy work environment where your ideas shape the future of the sport.
  • Competitive salary, benefits, and opportunities for growth.

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