Manager Client Management

15 hours ago

Petaling Jaya, Selangor, Malaysia DKSH Malaysia Sdn Bhd Full time

Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
  • Facilitate and lead business integration process for new clients to ensure smooth client integration
  • Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
  • Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
  • Take necessary actions to resolve clients' operational issues/service complaints
  • Lead business communications and business review meetings with clients' management teams
  • Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction

  • Establish and maintain a proactive network of relationships between DKSH and clients

  • Demonstrate strong understanding of clients' industry/business/products

  • Demonstrate strong client management and communication skills
  • Proven project management skills
  • Strong analytical background and knowledge of statistical analysis methods
  • Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
  • Demonstrate fluency in English, both written and spoken
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Bachelor's degree in Business Administration, or an equivalent degree

Scientific degree will be an added advantage for Technology and Performance Materials Business Units

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
  • Facilitate and lead business integration process for new clients to ensure smooth client integration
  • Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
  • Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
  • Take necessary actions to resolve clients' operational issues/service complaints
  • Lead business communications and business review meetings with clients' management teams
  • Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
  • Establish and maintain a proactive network of relationships between DKSH and clients

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