Associate, Product Content Quality

2 days ago

Greater Kuala Lumpur, Malaysia Klook Full time 40,000 - 60,000 per year

This is not a traditional operations or data-entry role. As a Content Operations Associate, you will play a crucial part in ensuring our product content and configurations are accurate, compliant, and optimized to deliver the best possible experience for customers.

You will operate internal tools and backend systems to set up and maintain product settings based on business requirements, monitor performance, resolve issues, and collaborate with cross-functional teams to continuously improve operational workflows and support business goals.

This role sits at the intersection of business, operations, and customer experience. Ensuring that what customers see and experience is both clear and seamless.

What you'll do?

  • Execute and optimize operational processes for product content and configurations using internal tools, ensuring quality and compliance with business objectives.
  • Provide guidance and oversight to cross functional teams on using internal tools effectively for complex operational tasks.
  • Monitor performance metrics, identify issues, and recommend optimizations based on data and feedback.
  • Contribute to documentation, process improvements, and training materials to enable scalable operations.
  • Support experimentation and iterative enhancements to improve efficiency, customer experience, and business outcomes.
  • Complete ad-hoc tasks and projects as assigned, with a focus on supporting business requests and improving operational efficiency.

What you will need:

  • Bachelor's degree or above. Fresh graduates are welcome to apply
  • Customer-focused and always seeking what is best for the customer
  • Able to handle routine work with a positive attitude and maintain consistent performance over time
  • High responsibility, strong attention to detail in completing tasks accurately and thoroughly
  • Strong analytical and logical thinking able to apply business rules and spot inconsistencies.
  • Fluent in spoken and written English. Fluent Chinese is a plus
  • Proactive, efficient, quick to learn, and has a strong work ethic
  • Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment

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