Customer Support Specialist

9 hours ago

Greater Kuala Lumpur, Malaysia CLPS Global Full time 30,000 - 60,000 per year

The role:

We're looking for a dedicated, empathetic team member to join us at ground level as a

Customer Support Analyst. We're looking for proactive, high-energy

individuals who have a passion for delivering a seamless customer experience and who enjoy

working in a fast paced environment. Individuals who prove themselves will have ample room

for professional growth as we scale rapidly.

Who you are:

●
You love to talk to customers
– you must be passionate about talking to customers

directly, listening to what they need and explaining the benefits of company.You're able

to break down complex ideas into simple, relatable concepts.

●
You're focused on great customer experience
– you're empathetic, transparent, and

always aim to resolve issues as quickly as you can and in the best possible way.

●
You're a multi-tasker
– you're able to prioritise your time and tasks effectively, have the

ability to pick up new systems and processes quickly and have a keen eye for detail.

●
You're a great team player
– you'll be working with people across diverse global offices

and will need to work collaboratively with them to solve problems.

●
You're a problem solver
- you love to solve problems, are a critical thinker and have a

demonstrated history of working with and understanding complex systems.

●
You think big
- you will have the ability to influence and optimise the customer support

processes and systems as you work on projects that help us grow and scale the team.

What you'll bring:

● 2+ years' experience in inside sales and/or customer support

● Good de-escalation and conflict resolution skills

● Strong verbal and written communication skills in English required, and secondary

language a plus

● Experience with support ticketing systems (Zendesk preferred)

● Adaptability and resilience for handling complex interactions and frequent change

● Fraud and payments

● Fintech experience is a plus

● French language skills is a plus

Work hours - 9am - 6pm Monday to Friday

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