B2B Technical Helpdesk

2 days ago

George Town, Penang, Malaysia Teleperformance Full time 30,000 - 60,000 per year


Qualifications

  • Bachelor's Degree or higher
  • Native-level proficiency in German, advanced proficiency in English (written and verbal)

  • Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).

  • Ability to multitask and manage time effectively in a high-volume ticket environment.

  • Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).

  • Customer-oriented with strong problem-solving and analytical skills.

Technical Skills:

  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office


Responsibilities

  • Provide first-line support to business clients, partners and retail teams

  • Manage and resolve B2B inquiries related to device and app usage, device and app login issues

  • Collaborate with internal teams to ensure timely and accurate responses.

  • Troubleshoot technical and operational issues related to devices' common issues (app crash, pairing issues, iPad issues…)
  • Ensure all cases and interactions are accurately logged in the ticketing system
  • Monitor and follow up on open tickets to ensure timely closure and client satisfaction

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