End User Support Specialist

About the job

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.

Tata Consultancy Services (Malaysia) Sdn Bhd, an MSC Status company established since 2003 has been serving various Malaysian customers from various industries across Banking & Financial Services, Telecommunications, Oil & Gas, Airlines, Healthcare, GLCs and many more.

Role: End User Support Specialist (EUC)

Location: Bangsar

Work term: 6 months contract

No of position: 3

The End User Computing (EUC) Support Engineer – provides advanced technical support and administration across the end-user computing environment. This role focuses on supporting and maintaining Windows operating systems, Microsoft 365 services, endpoint management tools (Intune/SCCM), and hybrid identity environments using Active Directory and Entra ID (Azure AD). The successful candidate will demonstrate strong troubleshooting and critical thinking skills to resolve complex user issues, ensure service continuity, and contribute to ongoing system improvements.

Key Responsibilities:

• Provide
  technical support
  for incidents and service requests related to Windows OS, Microsoft 365 applications, Exchange Online, and SharePoint.
• Manage and maintain
  end-user devices
  , ensuring performance, security, and compliance standards are met.
• Perform
  Microsoft 365 / Office 365 administration
  , including user provisioning, license assignment, mailbox configuration, and service monitoring.
• Administer and support
  Exchange Online
  ,
  Teams
  , and
  SharePoint Online
  (permissions, site access, and collaboration setup).
• Manage and support
  Active Directory
  and
  Entra ID (Azure AD)
  in a
  hybrid AD Connect environment
  , including user and group administration, synchronization monitoring, and basic understanding of identity management concepts such as authentication, federation, and access governance.
• Execute
  basic PowerShell scripts
  for automation, data extraction, and administrative efficiency.
• Deploy and manage endpoints through
  Microsoft Intune
  and/or
  SCCM
  , handling application deployment, policy management, patching, and compliance enforcement.
• Support OS imaging, configuration, and software distribution processes.
• Apply
  critical thinking
  and analytical skills to identify root causes, implement solutions, and prevent recurrence.
• Collaborate with Leads/Strategy consultants, infrastructure, and cloud teams for escalations and project-based work.
• Maintain detailed documentation, standard operating procedures, and troubleshooting guides in the knowledge base.

Required Skills and Experience:

• 3–5 years
  experience in IT Support, End User Computing, or equivalent Level 2 technical role.
• Strong hands-on experience with
  Windows 10/11
  administration, configuration, and troubleshooting.
• Solid knowledge of
  Microsoft 365 / Office 365
  environments, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Active Directory (Mid Level)
  – user/group management, OU structure, Group Policy, and access control.
• Understanding of
  Hybrid AD Connect
  and
  Entra ID (Azure AD)
  synchronization, with
  basic identity management
  knowledge (authentication flow, MFA, SSO, and access governance).
• PowerShell (Basic)
  – experience writing or modifying simple administrative scripts.
• Intune / SCCM (Mid Level)
  – managing device enrollment, software deployment, patching, and compliance policies.
• Strong
  critical thinking and problem-solving
  skills for diagnosing and resolving technical issues within scope.
• Excellent communication, teamwork, and documentation abilities.
• Ability to work independently while collaborating effectively across support tiers.

Preferred Qualifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101).
• Microsoft Certified: Endpoint Administrator or Azure Fundamentals (AZ-900).
• CompTIA A+, Network+, or ITIL Foundation certification.
• Exposure to Conditional Access, Intune device compliance, or security baselines (advantageous).

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity.