Quality Assurance

4 days ago

Subang Jaya Selangor, Malaysia MFH Management Services PLT Full time 40,000 - 60,000 per year

Position Overview

The Quality Assurance (QA) Executive is responsible for ensuring the overall quality and consistency of Customer Support and Sales interactions. This role involves evaluating calls, identifying gaps, ensuring accurate product information, and providing feedback to improve team performance. The QA Executive will work closely with both Sales and Customer Support departments to maintain high service standards and support continuous improvement.

Key Responsibilities

1. Call Monitoring & Evaluation


• Listen to Sales and Customer Support calls on a daily basis.


• Ensure all calls meet company quality standards and follow internal guidelines.


• Evaluate communication style, professionalism, accuracy, and compliance.


• Identify incorrect information, improper handling, or missed opportunities.

2. Sales Call Assessment


• Ensure Sales agents focus on their role: selling the product, handling sales inquiries, and achieving targets.


• Verify that sales scripts, guidelines, and processes are followed correctly.


• Check if the salesperson provides accurate and complete product information.


• Identify gaps in persuasion techniques, objection handling, closing, and upselling.


• Highlight any non-sales related conversations or tasks done by Sales agents.

3. Customer Support Call Assessment


• Ensure Customer Support agents provide correct assistance, follow procedures, and maintain professionalism.


• Evaluate accuracy of product information and problem-resolution steps.


• Ensure agents follow proper escalation flow and case-handling guidelines.


• Identify poor communication, misinformation, or failure to follow SOP.

4. Reporting & Documentation


• Prepare daily, weekly, and monthly QA reports based on call evaluations.


• Highlight recurring issues, agent performance trends, and improvement areas.


• Prepare summary reports for management review.

Requirements :

  • Preferably can start immediately.
  • At least 1 year of experience in any related field (background in financial industry will be added advantage).
  • Fresh graduates are welcome to apply.
  • Strong verbal and written communication skills (English & Bahasa).
  • Ability to handle stressful situations with professionalism and patience.
  • Must be able to multitask and prioritize tasks effectively.
  • Proficient computer skills.

Working Hours/Days :

  • Working 5 weekdays (Monday ~ Friday)
  • 9 am - 6 pm

Benefits you will get to enjoy :

  • Parking subsidy
  • Fully stocked pantry
  • Annual leaves & Medical Leaves
  • EPF & SOCSO after 3 months

  • Claims Quality Assurance Auditor

    4 days ago

    Subang Jaya, Selangor, Malaysia GENPACT MALAYSIA SDN. BHD. Full time 60,000 - 120,000 per year

    At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale...

  • Executive, Quality Assurance

    1 week ago

    Subang Jaya, Malaysia Old Town White Coffee Full time

    **Job Summary**: To assist in the overall quality performance of OLDTOWN outlets by conducting R.O.S.E Audit and to ensure all outlets are adhere to OLDTOWN standards. **Key responsibilities and accountabilities**: - To assist the QA Manager on all matters pertaining to overall quality assurance and control program. - To assist in review and update...

  • Executive, Quality Assurance

    2 weeks ago

    Subang Jaya, Malaysia Malaysia Airline Full time

    **Job Title**: - Executive, Quality Assurance (Ground Operations) **Reports To**: - Assistant Manager, Quality Assurance **Role Purpose**: - To provide assistance to the Assistant Manager, Quality Assurance to ensure all audits in Ground Operations are executed as per the audit schedule and ensure all findings/observations are closed within the...

  • Executive, Quality Assurance

    2 weeks ago

    Subang Jaya, Malaysia Malaysia Airlines Full time

    **Reports To**: - Assistant Manager, Quality Assurance **Role Purpose**: - To provide assistance to the Assistant Manager, Quality Assurance to ensure all audits in Ground Operations are executed as per the audit schedule and ensure all findings/observations are closed within the timeline. **Key Accountability**: - To participate and uphold the safety...

  • Quality Assurance Executive

    4 days ago

    Subang Jaya, Malaysia Boilermech Sdn Bhd Full time

    **Responsibilities** 1. To assist the QA Assistant Manager in the following tasks: a) Organize internal quality audits and other quality assurance activities in accordance with the Yearly Quality Assurance Planner. b) Prepare / Compile internal audit reports. c) Evaluate audit findings and ensure appropriate corrections and corrective actions are...

  • Quality Assurance Manager

    4 days ago

    Petaling Jaya, Selangor, , Malaysia MVC Resources Full time 120,000 - 180,000 per year

    Overview Our client is seeking an experienced Quality Assurance (QA) Manager to lead and oversee the implementation of academic quality and compliance frameworks across the university. This role plays a key part in ensuring our institution adheres to regulatory standards, improves academic performance, and enhances operational excellence. Key...

  • Executive, Quality Assurance

    4 days ago

    Subang Jaya, Selangor, Malaysia Mamee-Double Decker (M) Sdn Bhd Full time 90,000 - 120,000 per year

    Subang Jaya, MalaysiaExecutive, Quality Assurance & Control (QA)JOB DESCRIPTIONSEnsure staffs performed routine in accordance to job specification.Initiate action to prevent the occurrence of product nonconformity. Apply modern quality techniques to improve product quality.Verify the implementation of solutions, identify and record any product quality...

  • Executive (Quality Assurance)

    2 days ago

    Subang Jaya, Malaysia Namicoh Suria Sdn Bhd Full time

    Executive (Quality Assurance) **Responsibilities**: - To service customer related to claims/ request information. - To analyse the customer claim report/ sort to rework report using statistical technique tool such as pareto diagram, chart/line/bar/ to analyse customer and outgoing lot rejection. - To train QC supervisor inspector, production leader &...

  • Executive - Quality Assurance

    2 days ago

    Subang Jaya, Malaysia Old Town White Coffee Full time

    **Key responsibilities and accountabilities**: - To assist in the overall quality performance of OLDTOWN outlets by conducting ROSE/Halal audit. - To coach and ensure all outlets are adhere to OLDTOWN standard. - To prepare schedule and conduct Restaurant Operating Standard Evaluation (ROSE) at outlet level and Distribution Centre (DC) audit nationwide. -...

  • Quality Assurance

    2 days ago

    Subang Jaya, Malaysia Tyson Foods Full time

    Assist in Quality Assurance Lab duties - Opportunity to liaise with various stakeholders from various levels and departments - Exposure to FMCG QA Lab processes - Exposure to a multinational FMCG company - Any adhoc duties as and when required **Requirements**: - Fluent in English - Adaptable to dynamic working experience - Basic knowledge in Microsoft...