Regional Senior Associate, Cross Border

19 hours ago

Subang Jaya Selangor, Malaysia Ninja Van Full time 60,000 - 120,000 per year

Job Responsibilities

  • Oversees the overall performance of current solutions and operations
  • Develops competitive freight solutions
  • Management of escalations, Ad-hoc, or Exceptions
  • Responsible for vendor lead time adherence
  • Billing/financial reporting (timeliness, accuracy,costing)
  • Actively track and trace shipments and update customers accordingly
  • Collaborate with Freight team members to innovate around constraints & solutions
  • Work with the Ninja Freight team to ensure customer expectations are well-managed
  • Coordinate Ninja Freight's air freight shipment handling (air freight operation and coordination,shipment documents) with sales support and customers
  • Support the Regional Manager in sourcing suitable air freight and clearance vendors
  • Support the Regional Manager with onboarding and implementation for all vendors
  • Responsible for providing operational requirements and input before/during vendor onboarding.
  • Responsible for monitoring vendor ops performances and key practices
  • Remain updated on the assigned region's shipping and customs regulations
  • Responsible for producing the WI and SOPs to ensure operations scalability and consistency, and equip the team with the right skill set and knowledge to validate vendor invoices.
  • L2 escalations - liaison with management (internal and external)

Job Requirements

  • Diploma or Degree in Supply Chain/Logistics preferred.
  • Minimum 2 years of relevant experience in freight forwarding operations or knowledge of Airfreight, Export, and Import Clearance.
  • Basic knowledge on cargo commodity as per
    IATA rules
    and regulations
  • Ability to analyze numerical and cost data effectively.
  • Strong multitasking skills and ability to meet deadlines across multiple projects.
  • Strong process mindset with freight forwarding and e-commerce knowledge.
  • Proven problem-solving skills, creativity, teamwork, and innovation.
  • Proficiency in Google Office suite.
  • Proficiency in
    fr8Labs.
  • Fluent in English, Mandarin, and Bahasa Melayu.
  • Willingness to travel within Southeast Asia.

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