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Front Office Coordinator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Full time 40,000 - 60,000 per year

Are you an outgoing, energetic, and highly motivated professional who thrives on delivering exceptional customer service? Do you enjoy helping people, building relationships, and ensuring a seamless experience from start to finish? If so, we want you to join Alba Dental, a brand-new, high-end cosmetic dental clinic in Damansara, Kuala Lumpur.

This role combines front desk customer service with patient coordination, ensuring each patient receives top-tier care, from their first inquiry to post-treatment follow-ups.

Your Role

As the Customer Service you are the face and heart of our clinic, responsible for making every patient feel welcomed, valued, and well-supported throughout their journey with us.

Key Responsibilities:

  • Greet and assist patients with a professional, warm, and engaging approach

  • Manage appointments and inquiries via phone, email, and in person with efficiency and accuracy

  • Guide patients through treatment options and payment solutions, ensuring they feel informed and comfortable

  • Coordinate financial plans and payment options, helping patients find the best solutions for their needs

  • Handle patient records and CRM system updates, ensuring accuracy and confidentiality

  • Work closely with the dental team to create a seamless patient experience

  • Ensure a welcoming, high-end clinic environment that reflects our premium services

What We're Looking For:

  • Fluent in English, Bahasa Malaysia, and Mandarin – must be able to communicate effectively with diverse patients

  • Outgoing, friendly, and confident – naturally engaging and passionate about people

  • Customer service-focused – willing to go the extra mile to create an outstanding experience

  • Organized and detail-oriented – able to juggle multiple tasks without missing a beat

  • Tech-savvy and adaptable – comfortable using booking systems and managing patient records

  • Previous experience in customer service or healthcare/beauty

Why Join Alba Dental?

Be part of a premium cosmetic dental clinic with cutting-edge technology and a patient-first approach

Work in a dynamic, professional, and high-energy environment where your contributions are valued

Opportunities for career growth and development within a growing industry

If you're a people-person who loves delivering exceptional service, problem-solving, and making a difference in patients' lives, we want to hear from you