MY - Senior Desktop Support Engineer

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time 120,000 - 180,000 per year
  • Day-to-day user support;
  • End user equipment support;
  • Basic server and network equipment support;
  • Inventory management;
  • Monitoring queue and routing tickets;
  • Documentation within Jira, Lark is good to have, escalation procedures, and contact details;
  • Coordinate with vendors and internal resources to ensure operational excellence;
  • Monitoring applications and services;
  • Perform day-to-day operational tasks to maintain healthy system function;
  • Review and analyse information systems to improve quality and stability;
  • Microsoft and other software license management;
  • Incident, Problem, and Change management;
  • Takeover support of new systems and procedures

Requirements

  • Minimum 3 years' experience in IT as an end user support specialist;
  • End user equipment support;
  • Knowledge of desktop operating systems;
  • Ability to evaluate and solve complex problems and issues;
  • Knowledge of SQL, XML, PowerShell;
  • Knowledge of server and network infrastructure;
  • Understanding of the API principle;
  • Understanding of the architecture of the multi-tier systems
  • Knowledge of scripting languages such as Bash, PowerShell, etc, support is beneficial
  • Documentation skills;
  • Communication skills;
  • Able to communicate in English and Mandarin, Cantonese language skills are good to have

Benefits
What we can offer you:

  • Medical Benefit
  • Optical Benefit
  • Life Insurance
  • Gym/Fitness Subsidy
  • Long Service Rewards

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