Japanese / Korean Native Customer Specialist (Food Delivery Project)

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time 96,000 - 127,000 per year

Korean / Japanese Customer Support Specialist (Leading Food Delivery Service)

Location: Kuala Lumpur, Malaysia

This is an excellent opportunity to launch a new career in Malaysia with a fast-growing, international food delivery service We are seeking dedicated Customer Support Specialists to assist our customers and delivery riders. We are committed to supporting first-time overseas job seekers, ensuring a smooth transition. Feel free to apply or contact us for more information

Role & Responsibilities

Key Duties:

  • Providing support on how to use the ordering system/application.
  • Processing updates and changes to registered user information.
  • Handling issues related to incorrect orders or wrong items received.
  • Responding to inquiries regarding delivery delays.
  • Processing requests for re-delivery or order cancellations.
  • Guiding customers through the refund process.

Key Highlights

  • Work in a highly multicultural environment, engaging with team members from various nationalities, not just Japanese colleagues.
  • This role is ideal for individuals looking to gradually improve their English skills while working in Malaysia.

Salary & Compensation

  • Monthly Salary Range (Total): RM 8,000 to RM 10,570

Breakdown:

  • Basic Salary: RM 8,000 – 9,000
  • Night Shift Allowance: Up to RM 1,200
  • KPI Allowance: Up to RM 370

Benefits & Perks

  • Health, Leave, and Financial
  • Support for Malaysia Work Permit (Employment Visa) application.
  • Comprehensive Health Insurance and Life Insurance coverage.
  • Annual Leave (Paid Vacation)
  • Annual Sick Leave
  • Promotion and Salary Increment system based on performance.

Relocation & Support

  • Provision of a one-way flight ticket to Malaysia.
  • Two weeks of free accommodation in a serviced apartment/condominium upon arrival.
  • Support for Dependent Visa application for accompanying family members.
  • Introduction to Real Estate Agents to assist with housing searches.
  • Free Shuttle Bus access (Route/availability specified by the company).

Feel free to reach me out if you have any questions.

EPS Consultants / Shunta Takai

Job Type: Full-time

Pay: RM8, RM9,500.00 per month

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • Japanese or Korean (Required)

Work Location: In person

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