Team Leader

Role Overview

As a Team Leader for Enhanced Due Diligence (EDD) Operations at LSEG, you will lead a dynamic, multilingual team of researchers supporting due diligence efforts across the Middle East and North Africa (MENA) region. Based in Penang, this role plays a pivotal part in delivering timely, accurate, and high-quality EDD reports that helps global clients to make informed risk-based decisions in sophisticated jurisdictions.

You will foster operational perfection, develop a culture of continuous learning, and ensure alignment with global compliance and quality standards. This role requires strong people leadership, cross-cultural teamwork, and the ability to navigate change in a fast-paced, evolving geopolitical landscape.

Key Responsibilities

Lead and Empower a High-Performing Team

• Encourage, mentor, and develop a diverse team of EDD researchers, including specialists proficient in Arabic and other MENA languages.
• Promote a culture of accountability, collaboration, and continuous growth through regular feedback, mentoring, and career development initiatives.

Drive Operational Excellence

• Lead all aspects of daily operations to ensure consistent delivery of high-quality due diligence reports that meet client expectations and internal SLAs.
• Use data-driven insights to supervise performance, identify bottlenecks, and implement proactive solutions.

Champion Quality and Compliance

• Ensure all outputs meet global regulatory standards and client-specific requirements.
• Lead quality assurance efforts including peer reviews, audits, and root cause analysis to drive continuous improvement.

Optimise Processes and Scale Efficiency

• Identify and implement process improvements using automation and workflow tools to enhance turnaround time and consistency.
• Support the implementation and evolution of a multi-contributor model to increase scalability and flexibility.

Collaborate Across Borders

• Serve as a key liaison between the Penang EDD team and other regional EDD teams or other product or technology divisions to align priorities, processes, and performance goals.
• Share regional insights and guidelines to contribute to global knowledge-sharing and innovation.

Required Qualifications & Experience

• Extensive experience coordinating research functions, compliance, or risk operations in a global context, ideally with exposure to MENA markets.
• Strong leadership and team management skills, with a track record of building and championing teams.
• Excellent communication and team member engagement skills across locations and time zones.
• Proficiency in Arabic (spoken and written) is required.
• Bachelor's degree required; certifications in AML, KYC, or compliance (e.g., CAMS, ICA) are considered a plus.
• Familiarity with MENA regulatory environments, cultural nuances, and geopolitical risk factors is a strong advantage.

This role is on blended work model, with 3 days working from the office and 2 days working remotely.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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