Help Desk Support Analyst

Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial...

IT Service Desk Analyst – Level 2Location: Kuala LumpurContract Duration: 6 monthsWorking Hours: 24/7 coverage (8 hours per shift, 1-hour break)Working Days: Rotational, as scheduled by team leader (5 working days followed by 2 days off)OverviewThe IT Service Desk Analyst delivers first- and second-level IT support to employees organization-wide, operating...

Company DescriptionKrypton Fund Services ('Krypton') is a boutique fund services company dedicated to providing excellent client service. We pride ourselves on a client-centric approach that is tailored to the unique needs of each client, rather than offering a one-size-fits-all solution. Our platform offers regulatory reporting, fund administration,...

Academic Qualification * A diploma or bachelor's degree in Information Technology, Computer Science, or any dicipline. 2. Skills * Fundamental understanding of computer hardware and software. * Ability to follow standard operating procures and escalate issues when necessary * Customer-focused attitude, eagerness to learn, and ability to work effictively in a...

Job SummaryTheService Desk Analystwill act as a key technical escalation point within the Service Desk team, ensuring smooth incident, request, and problem management processes. This role requires providing1st and 2nd line remote supportacross multiple clients, maintaining high service quality and customer satisfaction while adhering toSLA and KPI targets....

Job Summary:IT Helpdesk Support (L1) is responsible for providing first-level technical support to end users, ensuring timely issue resolution, and maintaining service quality in accordance with defined SLAs. This role involves troubleshooting hardware, software, and network-related issues while escalating complex incidents to higher support levels when...

Service Desk Support personnel are responsible for managing customer inquiries and requests through various channels, including email, phone, and selfservice portals. They are expected to gather detailed information regarding reported issues, escalate them to the appropriate business unit or functional team, and document all interactions within the company's...

[𝐇𝐈𝐑𝐈𝐍𝐆] Local Japanese speakerWe're looking for Service Desk Analyst (Japanese speaker) in KL.Bukit Jalil | RM9,000-RM10,000 | Japanese speaker Position:●Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person.●Document and categorize incoming requests, ensuring accurate tracking and resolution....

Responsibilities:      The personnel will be the contact point from end-users when they have a question/trouble with their OA environment (Windows 10, Active Directory, File server, SharePoint, Internet/Intranet access etc.).This personnel will do the 1st troubleshooting and if needed, escalate to IT members or System PIC.      Some...

The IT Service Desk Team Lead (Japanese Language) is responsible for supervising and supporting a remote team of Service Desk Analysts who provide first-line technical support to internal users, including those in Japan. This role requires fluency in Japanese and English, strong leadership skills, and experience in remote IT service...