Customer Service

7 hours ago

Klang, Selangor, Malaysia Guper Integrated Logistics Sdn Bhd Full time 30,000 - 50,000 per year

Essential Duties:

  • Handle declarations for K1, K2, K3, K8, K9, ZB1, ZB2, barge shipments, DG cargo, and PKFZ cargo.
  • Liaise with clients and agents regarding HS codes and provide duty/tax estimates upon inquiry.
  • Experienced in EDI, Dagang Net, and Port VGM submissions.
  • Monitor, coordinate, and follow up on cargo movements, including lorries and drivers.
  • Oversee import and export shipments to ensure smooth operations.
  • Collaborate closely with the sales team to fulfill customers' operational requirements.
  • Assist customers with shipment bookings, including slot owners, ocean carriers, co-loaders, and truckers.
  • Ensure all mandatory documentation is properly filed for each job with reference to the quotation.
  • Track and manage container movements for import shipments, including empty container collection.
  • Supervise and monitor daily tasks of operations staff.
  • Provide timely reports as required.

Education and/or Work Experience Requirements:

  • Minimum SPM or Diploma in Logistics, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in forwarding operations, with strong knowledge of Royal Customs procedures.
  • Proven customer support experience in a similar role.
  • Strong phone handling skills and active listening abilities.
  • Customer-oriented with the ability to adapt to different personalities and situations.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Capable of working independently and completing assignments within given instructions and standard practices.
  • Proficiency in spoken and written Mandarin is an advantage.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Free parking

Work Location: In person

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