Senior Associate– Data

10 hours ago

Petaling Jaya, Selangor, Malaysia McDonald's Malaysia- Gerbang Alaf Restaurants Sdn Bhd Full time 90,000 - 120,000 per year

Job responsibilities:

  • Oversee day-to-day operation of data warehouses, databases, data lakes, and analytics platforms, ensuring systems are stable, reliable, and performing optimally.
  • Manage incident resolution, including investigating, troubleshooting, and resolving data-related issues in a timely manner to minimize operational disruption.
  • Continuously monitor performance and optimize queries, ETL pipelines, and other data processes for efficiency and reliability.

  • Perform regular system maintenance, including software upgrades, patches, and backups to ensure high availability of data systems.

  • Oversee the execution of maintenance and support projects, ensuring timelines are met and resources are used effectively. Manage team activities to support project deadlines and deliverables.

  • Develop and refine operational processes, workflows, and best practices for data support and maintenance. Ensure the team follows standardized procedures to ensure consistency and efficiency.
  • Ensure all systems, processes, and issues are well-documented, and produce regular reports on system health, incident resolution, team performance, and resource allocation.

  • Assist in managing the departmental budget for tools, licenses, infrastructure, and training, ensuring financial efficiency within the department.

  • Work with data engineers, business analysts, and IT teams to ensure that support and maintenance activities align with business needs and analytics objectives.

  • Manage relationships with third-party service providers, ensuring that vendors meet service level agreements (SLAs) and adhere to agreed-upon delivery timelines.

  • Ensure that all data systems comply with relevant security, privacy, regulatory requirements and work closely with security teams to monitor data integrity and safeguard sensitive information.

  • Lead the evaluation and adoption of new tools or technologies to improve the efficiency of data analytics systems and enhance team productivity.

  • Identify opportunities for continuous improvement in both technical and administrative aspects of data systems. Introduce automation or other process improvements to reduce manual tasks and increase system uptime.

Requirements:

  • Bachelor's degree in computer science, Information Technology, Data Science, Engineering, or a related field. Advanced degrees or certifications are a plus.
  • 5+ years of experience in data management, analytics support, or IT operations, with at least 2 years in a managerial or leadership role.
  • Strong background in data system support and maintenance, including databases, ETL pipelines, data platforms, and analytics tools.
  • Proven track record of managing technical teams and leading them through troubleshooting, maintenance, and operational challenges.

  • Solid understanding of administrative functions such as resource management, team performance, and budgeting.

  • Expertise in SQL, database management, and data integration tools (ETL platforms, reporting tools, cloud technologies).

  • Familiarity with cloud platforms (AWS, Azure, Google Cloud).
  • Exceptional project management skills with the ability to manage cross-functional teams and maintain project timelines.
  • Strong documentation skills and experience in preparing management-level reports.
  • Ability to balance technical duties with administrative functions, such as budgeting, scheduling, and team management.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills to engage effectively with both technical and business teams.
  • Ability to prioritize tasks, work under pressure, and handle competing deadlines.

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