Cantonese Speaking

1 day ago

Cyberjaya, Selangor, Malaysia Remote VA Full time 2,500,000 - 2,800,000 per year

We are working with a global technology services provider supporting enterprise clients across multiple regions. As part of their expanding operations in Malaysia, they are seeking a detail-oriented, Cantonese-speaking professional to join their Managed Services division.

Role

The Assistant Client Support Officer is an entry-level position within the client service team, supporting day-to-day operations of the service desk. This individual will handle administrative and coordination duties, support ticket handling processes, and ensure prompt and professional communication with clients across the region.

Responsibilities

Provide administrative and coordination support to the Client Service Desk team.

Receive, validate, and log client service requests, ensuring accuracy and completeness of information.

Support in triaging requests by ensuring proper categorization and escalation of incidents.

Maintain detailed documentation and records related to service desk activities and client interactions.

Coordinate updates to clients on the progress of their requests, maintaining a high standard of customer service.

Ensure service tickets are closed in a timely and satisfactory manner with relevant notes.

Collaborate closely with internal teams to ensure seamless resolution of issues.

Communicate in a clear, respectful, and professional manner in both Cantonese and English.

Work in a 24x7 shift structure based on a defined roster.

Requirements

Strong verbal and written communication skills in both Cantonese and English.

Demonstrates professionalism and integrity in client communication and service delivery.

Attention to detail and ability to follow structured processes.

Proactive attitude with willingness to learn in a fast-paced environment.

Ability to work well independently or with minimal supervision.

Comfortable working in rotating shifts including nights, weekends, and holidays.

Qualifications & Experience

High School Certification or equivalent; fresh graduates are welcome to apply.

Basic understanding of IT service or call center operations is advantageous.

Previous experience in administrative or client support functions is a plus.

Must be able to work on-site in Cyberjaya, Malaysia

  • Mandarin/Cantonese speaking Customer Support

    3 days ago

    Cyberjaya, Selangor, Malaysia ADI Group Full time 40,000 - 60,000 per year

    Qualification - High School Graduate, Diploma, Bachelor or comparable IT professional experience Job Summary/ OverviewThis position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent...

  • Customer Service Support

    3 days ago

    Cyberjaya, Selangor, Malaysia ADI Group Full time 20,000 - 30,000 per year

    DesignationAssociate Customer Support for Interpretation & Translation SupportExperience in years0 to 5 yearsRelevant Experience0 to 5 yearsQualificationHigh School Graduate, Diploma, Bachelor or comparable IT professional experienceJob Summary/ OverviewThis position performs skilled consecutive, first-person interpretation. Work is...

  • Human Resources Business Partner

    1 day ago

    Cyberjaya, Selangor, Malaysia Atos Full time 60,000 - 120,000 per year

    Job Title: HR Business PartnerLocation: MalaysiaThe HR Business Partner (HRBP) serves as a key liaison partner between HR and business stakeholders in aligning business goals. The role is responsible for providing comprehensive HR Support, guidance and solutions across various HR disciplines, including talent management, performance management, talent...

  • Assistant Client Support Officer, Customer Service

    3 days ago

    Cyberjaya, Selangor, Malaysia NTT Full time 40,000 - 60,000 per year

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • hr business partner

    3 days ago

    Cyberjaya, Selangor, Malaysia Atos Full time $600,000 - $1,200,000 per year

    About Atos GroupAtos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized...

  • Associate - Insurance Policy Data Operation & Administration (Mandarin Speaking)

    3 days ago

    Cyberjaya, Selangor, Malaysia AIA Shared Services Sdn. Bhd. Full time 40,000 - 60,000 per year

    Job Scope:Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team...

  • Customer Support Officer

    1 day ago

    Cyberjaya, Selangor, Malaysia SmartHire by SEEK Full time 20,000 - 60,000 per year

    Our client "NTT MSC Sdn Bhd" is seeking a Customer Support Officer to join their teamLaunch your career in the technology industry with this exciting opportunity to provide exceptional customer support in a dynamic 24/7 environment This role is perfect for those who want to develop their technical skills while utilizing their Cantonese language abilities to...

  • Assistant Client Support Officer, Customer Service

    3 days ago

    Cyberjaya, Selangor, Malaysia NTT DATA Asia Pacific Full time 30,000 - 50,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Assistant...

  • Assistant Client Support Officer, Customer Service

    3 days ago

    Cyberjaya, Selangor, Malaysia NTT Full time 30,000 - 60,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Assistant...

  • IT Customer Service

    3 days ago

    Cyberjaya, Selangor, Malaysia NTT DATA Asia Pacific Full time 30,000 - 60,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe IT Customer...