Customer Service

10 hours ago

Shah Alam, Selangor, Malaysia DSV Solutions DC Sdn Bhd Full time $28,000 - $84,000 per year

Job description:

  1. Customer Communication

  2. Serve as the primary contact for customer inquiries, order status updates, and issue resolution.

  3. Respond to emails and calls promptly in a professional manner.

  4. Provide customers with accurate information on stock availability, order cutoffs, shipment status, and discrepancies.

  5. Order & Shipment Coordination

  6. Coordinate daily outbound orders, including e-commerce, replenishment, and urgent requests.

  7. Work closely with warehouse teams to ensure picking, packing, and dispatch are completed on time.
  8. Monitor order cutoffs and customer SLAs.

  9. Prepare daily order summaries and communicate special requirements to operations.

  10. Inbound & Inventory Support

  11. Coordinate inbound shipments and follow up on receiving confirmation.

  12. Verify discrepancies, damages, and quantity differences with operations.

  13. Support cycle counting and stock verification when required.

  14. WMS & System Management

  15. Create and update orders, check stock history, and monitor transaction records in the Warehouse Management

System (WMS).

  • Generate reports as required by customers or internal teams.

  • Highlight system issues (e.g., repeated SKU lines, usage not transacted).

  • Issue Management & Escalation

  • Investigate customer complaints such as short-shipments, wrong items, or missing scans.

  • Work with inventory, outbound, and quality teams to find root causes.

  • Provide timely and accurate corrective actions and feedback to customers.

  • Documentation & Reporting

  • Prepare daily, weekly, and monthly reports as per customer requirements.

  • Ensure proper documentation for inbound, outbound, return goods, and stock adjustments.

  • Support billing data preparation when required.

  • Compliance & SOP Adherence

  • Ensure warehouse processes follow customer SOPs and internal procedures.

  • Follow and enforce safety, security, and quality requirements.

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