Sales Operation Manager

2 days ago

Petaling Jaya, Selangor, Malaysia TP Full time 90,000 - 120,000 per year

Qualifications:

Minimum requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven track record of meeting and exceeding sales targets.
  • Minimum of 5 years of experience in a sales leadership role.
  • Strong leadership and motivational skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze and interpret sales data and metrics.
  • Proficient in Microsoft Office and CRM software.
  • Ability to travel as needed.
    If you are a results-driven individual with strong leadership skills and a passion for sales, we encourage you to apply for this exciting opportunity.

Responsibilities:

Roles and Responsibilities:

  • Manage tactical and project-based initiatives with partner's (BPO) care floor operations team while owning responsibility for care center performance
  • Ensure process excellence by defining, implementing and measuring tasks and action items
  • Partner with Work Force Management closely to stay aligned on all staffing requirements
  • Analyze business performance and drive rhythm of business for achieving business goals

  • Analyze customer issues and feedback to build action plans for resolve

  • Report on call center performance on a weekly / monthly / quarterly basis

  • Supervises a group of team leads, and is primarily Responsible for delivering to SLAs and schedule for tasks performed
  • Driving team performance, KPI management, reporting, taking resource decisions, AI planning
  • Handle day to day operations with focus on analytics, coaching, recognition, and performance management
  • Interact regularly with the clients to share updates, lead operational and project/ program level reviews
  • Responsible for client and employee satisfaction and reduce attrition by working closely with the HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results
  • Operationally focused with solid understanding of the workflow with skills to Handle client interactions

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