Urgent hiring for "Customer Service Representative-Mandarin(contract)-Penang"
2 days ago
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Support review of account booking/backlog/billing with Sales.
- Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
- Partner with Sales to manage all Renesas communications with Distis/customers.
- Renesas contact for Distis and Sales for any other topic
Qualifications and Skills
- Bachelor's Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support
- Knowledge of Order management system, eg: SAP, Model N, Oracle.
- Fluent in English & Chinese in both oral and written, Japanese language is a plus
- Must possess strong problem solving, communication and interpersonal skills.
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