Urgent hiring for "Customer Service Representative-Mandarin(contract)-Penang"

2 days ago


Bayan Lepas, Penang, Malaysia Softenge Full time 30,000 - 60,000 per year

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Standard order management including expedites/pull ins/cancellation/push outs.
  • Support Customer's RMA & other RMA related FA support.
  • Support review of account booking/backlog/billing with Sales.
  • Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
  • Partner with Sales to manage all Renesas communications with Distis/customers.
  • Renesas contact for Distis and Sales for any other topic

Qualifications and Skills

  • Bachelor's Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
  • Customer Service process knowledge, passionate in delighting customers by rendering excellent support
  • Knowledge of Order management system, eg: SAP, Model N, Oracle.
  • Fluent in English & Chinese in both oral and written, Japanese language is a plus
  • Must possess strong problem solving, communication and interpersonal skills.


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