Asia Operation Coordinator

20 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia OLIO Full time 42,000 - 60,800 per year

Salary: MYR 3,500 - MYR 4,200 Per Month + MYR 300 - MYR 400 Commission

Location: KL City, WP Kuala Lumpur

Type: Full Time

Requirements:

  • Achieve at least a Diploma certificate.
  • 1-3 years' experience in an Operations role; background in the travel industry is preferred.
  • Fresh graduates are welcome to apply.
  • Proficiency in English & Mandarin.
  • Strong Communication Skill.
  • Attention to detail, ability to adapt to changes, and a passion for continuous process improvement.
  • Positive can-do attitude and willingness to support on any request as needed.
  • Ability to comprehend systematic logical flows.

Responsibilities:

  • Manage travel tour operations from start to finish.
  • Understand and follow company working processes and workflows for daily tasks.
  • Use company systems to place all service orders according to guidelines.
  • Control budgets and conduct negotiations for over-budget issues.
  • Check daily incoming messages and requirements.
  • Follow up on requests and amendments, delivering results across multiple time zones.
  • Issue and draft invoices, and check final costing sheets.
  • Ensure productivity in tour handling and control the ratio of mistakes causing financial impact.
  • Coordinate tasks and communication with network offices and service vendors.
  • Work closely with relevant network offices to solve issues.
  • Ensure all confirmations are delivered to customers on time.
  • Handle tour reports and complaints, and update sales offices on tour situations.
  • Record all cases into a Quality Control Logbook for statistics and review.
  • Collaborate closely with cross-functional departments.

Skills Required:

  • Cross-cultural Communication
  • Problem-Solving
  • Mandarin Chinese Proficiency
  • Travel Coordination

Benefits:

  • EPF / SOCSO
  • Annual Leave
  • Medical Leave
  • Medical Insurance
  • 13th Month Salary
  • Overtime pays
  • Transportation Allowance

Job Type: Full-time

Pay: RM3, RM4,200.00 per month

Benefits:

  • Additional leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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