Front Office Receptionist

5 hours ago

George Town, Penang, Malaysia Mokozoyo Resources Sdn. Bhd Full time 20,000 - 25,000 per year

1. Guest Check-In & Check-Out

  • Welcome guests upon arrival with a warm, professional demeanor.
  • Perform check-in/check-out procedures efficiently using the property management system (PMS).
  • Verify guest identification and reservation details.
  • Handle room keys, special requests, and provide information about hotel amenities.

2. Booking & OTA Management

  • Manage room reservations through Online Travel Agencies (OTAs) such as , Expedia, Airbnb, etc.
  • Monitor and respond to guest inquiries and messages promptly.
  • Coordinate with management to handle overbookings or special booking cases.

3. Housekeeping Coordination

  • Communicate room status (check-outs, early arrivals, VIPs, etc.) to housekeeping promptly.
  • Follow up on room readiness to minimize guest wait times during check-in.
  • Relay guest requests such as extra linens, room cleaning, or special setups.
  • Report maintenance issues or lost and found items.

4. Third-Party Service Coordination

  • Liaise with third-party vendors for:

  • Laundry services – Arrange guest laundry pickups and deliveries; communicate costs and timelines.

  • Vehicle rentals – Assist guests in booking cars, scooters, or transport services via trusted vendors.

5. Cashiering & POS Operations

  • Process payments through the POS system, including room charges and walk-in transactions.
  • Handle cash, credit card transactions, and issue receipts.
  • Balance cash drawers and maintain accurate financial records.

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